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Options not showing after confirmation

Thread began 12/07/2009 7:11 pm by kevin.preston332611 | Last modified 12/10/2009 4:47 pm by Eric Mittman | 846 views | 5 replies |

kevin.preston332611

Options not showing after confirmation

Hi,

I have set up a shop on www.sugarforkids.co.nz all seems to work well except when an order is confirmed the options selected for colour and age on the party invites is not shown on the email notification and the orders page on the admin panel.

This means we have to contact the customer and ask again for the details.

What am I doing wrong.

Cheers,
Kevin.

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Eric Mittman

I notice that you are using the Express Checkout, when you get to the pp_confirm page can you still see the product options listed there? Please post back with this info and I will be able to check into this further to see if I can spot the problem. Also let us know if you have done any customization to any of these pages in the checkout other than the checkout page itself.

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kevin.preston332611

Options

Hi,

Yes, the information is there at the pp_confirm page.

Cheers,
Kevin.

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kevin.preston332611

Options

Hi,

Other than using the express checkout I have not made any changes to the pages other than the css.

Kevin.

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kevin.preston332611

Can some one please offer some advice on this. The site is live and we need to fix the issue.

Cheers,
Kevin.

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Eric Mittman

I have been doing some testing of this on my end and I cannot reproduce this issue. Every item that I have with available options shows here without issue. I'm opening a ticket for you on this so we can exchange some files and more info. To update your ticket please login and visit your support history.

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