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cancelling an account

Thread began 4/10/2024 12:36 pm by anonymous | Last modified 5/21/2024 1:20 pm by anonymous | 169 views | 6 replies |

anonymous

cancelling an account

After many years, we moved to a different host and I would like to shut down the service associated with store.growartisan.com however since the domain doesn't point to cafecommerce anymore, I cannot access the admin portal. Could someone help with this? Many thanks. (and condolences, sorry to hear about the passing of Ray.)

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PatriceWebAssist

HI:
I contacted Justin and he will look into it. He is traveling today, so it will be a day or so.

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anonymous

ok, thanks.

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anonymous

Taking a look at this today.

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anonymous

It can all completely go away, I exported our data before shutting it down already. And yes, I'm still being billed, even though Dreamhost (reseller of the CC account at the time we signed up) told me it had been cancelled.

Please confirm when the store is deleted and charges stopped.

Many thanks.

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Justin HoodWebAssist

This took a bit longer than expected, but you should no longer be billed for this.

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anonymous

sorry but your system is still trying these charges and I am still seeing attempts as recently as May 19th.

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