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Activation Fails

Thread began 3/03/2020 11:52 am by Joey | Last modified 3/06/2020 9:01 am by Ray Borduin | 135 views | 5 replies |

Joey

Activation Fails

Hello - Used a couple of the recommended ZXP installers. Menu appears in Dreamweaver but do not get the activation. Have started/restarted application, uninstalled/reinstalled extension multiple times. I'm using Dreamweaver 19.2.1 build 11281. Thanks!

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Ray BorduinWebAssist

Usually you have to open a page after installing and that will run a secondary installer. Then you have to restart Dreamweaver one more time. If you have difficulty then post your phone number and I'll walk you through it in a screen sharing session free of charge.

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Joey

Hello - I have tried everything you mentioned without any resolution. I have sent you an additional private message.

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Ray BorduinWebAssist

There was an issue in a build that was recently updated that was causing the secondary installer to not run properly. I've updated the build now. Please re-download and re-install the .zxp from your account page and it should work properly now.

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Joey

Hello - I have successfully installed the extension on my home office iMac running Dreamweaver 20.1 build 15211 but after the installation and running Dreamweaver I get the attached error. If I click OK, Dreamweaver launches but when I try to use any WebAssist menu item the error appears again.

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Ray BorduinWebAssist

That might be leftover from the previous issue. Do you have a lot of other extensions installed? One solution might be to delete your user's configuration folder and then re-download and re-install. That would effectively remove all traces of any extensions installed previously and give you a fresh start.

If you do have a lot of extensions installed, then I could help you clear out the necessary files individually. Just post your phone number here and I can do screen sharing to help.

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