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Email Password Reset

Thread began 11/11/2019 3:31 pm by Stan | Last modified 11/12/2019 4:59 pm by Ray Borduin | 391 views | 4 replies |

11/11/2019 3:31 pm | #1 Stan

Email Password Reset

I'm trying to reset password through email. I set it up initially through the latest SA but then needed to change and review some settings. Using the server behavior I get an error attached below.

11/11/2019 6:55 pm | #2 Ray BorduinWebAssist

Please try reinstalling the extension. I think this issue was recently resolved in the live build.

Did this help? Tips are appreciated...

11/12/2019 1:18 pm | #3 Stan

I uninstalled and reinstalled. Still having the same problem.

11/12/2019 4:52 pm | #4 Stan

I'm still getting the same error. It is a user interface initialization error.

11/12/2019 4:59 pm | #5 Ray BorduinWebAssist

Have you tried deleting your winfilecache.dat file after reinstalling? I may need to do a screen sharing session in order to debug this with you. Please post a US phone number or Skype contact information and I can call you to set up a time to debug this on your computer with you.

Did this help? Tips are appreciated...

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