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wont accept my serial number

Thread began 11/14/2018 9:00 am by Nicholas | Last modified 11/15/2018 9:26 am by Ray Borduin | 320 views | 4 replies |

Nicholas

wont accept my serial number

I am trying to use the extension and it will not accept my serial n umber.
Any help please

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Ray BorduinWebAssist

What are you trying to do when it asks for the serial number? What error do you get? I'll need more information in order to look into this for you. Can you send a screenshot of the failure?

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Nicholas

I am trying to get into the MySQLi to amend some details screenshot attached.
Regards Nick

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Ray BorduinWebAssist

It thinks you have DataBridge installed, maybe because you had the beta installed at some point, so it is bringing up the databridge serial number window. Try reinstalling the extension. If that doesn't work I'll need a US phone number or Skype contact information to call and set up a screen sharing session to debug and get this working since you don't own DataBridge v2 yet.

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Nicholas

Hello Ray, I have done as you suggested, reinstalled and it works fine. Many thanks for your help.
Regards Nick

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