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confirm not proceeding to success page

Thread began 9/06/2009 10:27 pm by uberbean | Last modified 1/06/2010 9:59 am by toleehua356796 | 5221 views | 24 replies |

msjj000Beta Tester

confirm not proceeding to success page

Hi WA,

My confirm.php if reshowing the cart.php page rather than the checkout_success.php page. all the email notifications etc work fine. Its a mirror of an existing site that worked fine.

Any suggestions?

Thanks, Mark.

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Eric Mittman

You should be able to take a look at the local checkout server behavior on the page to check to see where it is trying to go to. If it does not have the checkout success page listed as the success go to then there will be some problems. You can also try browsing to the checkout success file directly from your confirm page to see if you get taken back to the cart. If there is some code on your checkout success page that sends you back to the cart page you would experience something like this.

You can also do a find on your confirm page in the source code to look for a reference to your cart page, this would help to indicate how it is getting to this page. Let us know what you discover.

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msjj000Beta Tester

Hi Eric,

Thanks for the tips.

On line 971 the original confirm.php page has
$WA_redirectURL = "checkout_success.php";
when removing the checkout_success leaving $WA_redirectURL = ""; it allowed for both the order confirmation to be displayed on the store site and for an email confirmation to be sent.

On a replica site this causes the cart.php page to be displayed. When reinserting the original line (971) the confirmation (checkout_success.php) page is displayed however the confirmation of order email is not being sent which was the original reason for modifying the confirm.php page.

Haven't found any other issues at this stage and haven't made any other modifications from the working store site. Any other suggestions?

Thanks, Mark.

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Jason ByrnesWebAssist

On the replica site, when removing the redirect at line 971, what is the full address in the address bar when viewing the confirm page and the full address in the address bar when you get to the cart.php page?

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msjj000Beta Tester

Hi Jason,

Here are the two links on the sister (second) site where with the text checkout_success.php removed from line 971 and where the successful transaction is redirected to the cart.php page. The original site still works perfectly with the above mod in place and it didn't work correctly until the above change was made.

confirm.php
cart.php

Thanks, Mark.

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Jason ByrnesWebAssist

I'm not able to reproduce the problem, when i visit your site and process a transaction through, i get to:
checkout_success.php

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msjj000Beta Tester

more clarification

Hi Jason,

Thanks for testing it out. Apologies l neglected to mention that I reinserted checkout_success.php on line 971. The reason for this is so that the checkout_success.php comes up and not cart.php as the site is live. The gateway provider sends out a transaction confirmation which I will use temporarily so at least they get a receipt as opposed to the detailed email from PowerStore; however this site doesn't send the replica of the checkout_success.php page and only displays the cart.php page.

All other notifications work fine. For example, registration, forgotten email and shipping.

One my main site when I removed the above from line 971 it meant that both the email notification from the site of a successful purchase and the checkout_success page both worked and naturally I modified the same site to set this one up.

I'll make the change on Monday so you can have another look if you don' mind please?

Thanks, Mark.

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Jason ByrnesWebAssist

Hmmm, there should not be any reference to the cart.php page on the confirm page. can you send a copy of your confirm page so I can look into the code.

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msjj000Beta Tester

Hi Jason,

Thanks. Here it is.

Mark.

Attached Files
confirm.zip
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Jason ByrnesWebAssist

Try changing line 1030 - 1035:

php:
<?php
if ($WA_Store_Cart->IsEmpty())     {
  
$WA_Store_Cart->redirStr "cart.php";
  
$WA_Store_Cart->cartAction "RedirectIfEmpty";
}
?><?php




to:

php:
<?php
$WA_Store_Cart
->GetContent();
?>
<?php
if ($WA_Store_Cart->IsEmpty())     {
  
$WA_Store_Cart->redirStr "cart.php?empty=true";
  
$WA_Store_Cart->cartAction "RedirectIfEmpty";
}
?><?php
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