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Shipping quote problem with eCart6 and USPS

Thread began 7/21/2015 12:44 pm by Cameron | Last modified 7/23/2015 1:43 pm by Ray Borduin | 344 views | 9 replies |

Cameron

Shipping quote problem with eCart6 and USPS

Shipping information is being sent to PayPal and I'm getting it back with the correct USPS quote; however, when a customer adds the additional four numbers to a US zip code (IE: 5 digit ZIP"-XXXX" *the Xs), nothing comes back. I end up with free shipping, which I definitely don't want. Is this a typical glitch with the USPS or is it something needing work in my checkout? Perhaps it could be coded to only return the first five to USPS on US addresses?

BTW: This is also occurring during a normal cc transaction, not just with PayPal.

BTW#2: I'm having the same problem with Canada. It's not returning a value either. All other international countries (though I didn't check every single one) seem to be fine. Any zip in Canada returns nothing.

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Ray BorduinWebAssist

USPS fails when more than 5 character zip codes are sent. I've attached an updated version of the USPS include file that will only pass the first 5 characters of the zip for US addresses, which should address this problem.

Attached Files
WA_eCart_USPS_PHP.php
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Cameron

Thanks Ray! I was writing as I received your note. I'll give it a shot and let you know. Any thoughts on Canada?

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Ray BorduinWebAssist

I made a few more small changes to account for some recent updates to how Canada shipping is calculated. Please download the file one more time.

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Cameron

Hi Ray,
I gave that a shot and no dice. It's behaving the same way.

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Ray BorduinWebAssist

Can I get a url to reproduce the problem and FTP access to your server? I'll debug there to make sure it works.

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Cameron

Sure. Do you want to do this by phone and share?
The url is colleenkellyswimwear.com

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Ray BorduinWebAssist

I can do it that way... please post a good number in the private area to reach you and I'll debug it with you in a connect meeting.

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Cameron

Thanks Ray.
My tel: pvt

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Cameron

Thank you Ray for the help fixing this! WebAssist is awesome and your involvement in continued customer service is invaluable! If anyone is on the fence, get that premier support. It's well worth it!

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