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Customer conformation Email never received

Thread began 4/13/2015 12:08 am by Jason | Last modified 4/21/2015 1:22 pm by Ray Borduin | 1058 views | 11 replies |

Jason

Customer conformation Email never received

Yar.... I can't seem to get the customer conformation email to work. It is never received. http://jrvdistortedworks.com/print2.html

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Ray BorduinWebAssist

What page is supposed to send the email? Please attach a copy of that page and I can take a look.

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Jason

Its the ecart http://jrvdistortedworks.com/PayBill/PayBillecart7.php on the confirm page I guess

Attached Files
confirm.php
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Ray BorduinWebAssist

It appears to be applied correctly. What are you using as the FROM address for the email? Who is your hosting provider? Can I see a copy of the page: webassist/email/waue_confirm_10.php

I think the next step is to look in the session after sending the email. We store the send results there and it can be telling. Create a new blank page and put this on it:

php:
<?php

@session_start();
var_dump($_SESSION);
?>



Then, after checkout, browse that page and see the contents. It will tell you whether it thinks the email was sent or not and may give an error message. View source on that page and send me the results and I can help interpret it..

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Jason

The "FROM" address is paybills@jrvdistortedworks.com which is alias of jasonvirgin@jrvdistortedworks.com which I also put as a "cc" address. GoDaddy is the hosting provider. The "customer" email I'm sending to my own hotmail email and I doubled checked the junk folder to make sure it didn't end up there but no go

Attached Files
waue_confirm_10.php
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Ray BorduinWebAssist

Update line 15 of that page from:

php:
$WA_MailObject = WAUE_Definition("smtp.office365.com","25","JRV Distorted Works","ecart","","");



to:

php:
$WA_MailObject = WAUE_Definition("","","","","","");



By leaving the values blank, it will use the server defaults for them, which should be correct by default... if not, try:

php:
$WA_MailObject = WAUE_Definition("relay-hosting.secureserver.net","","","","","");
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Jason

Hey Ray. Either replacement dose not work.

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Ray BorduinWebAssist

Try:

php:
$WA_MailObject = WAUE_Definition("smptout.secureserver.net","","","","","");



or

php:
$WA_MailObject = WAUE_Definition("smptout.secureserver.net","25","","","1","");
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Jason

Hey Ray. Those didn’t work either. I think I had a few problems going on. What I did end up doing was adding SSL certificate to the site. With some technical issues I had to make JRV distorted works the primary domain. Cleaned up the files on the site. Realized that the ecart php files didn’t like being in a subfolder so there up in the root directory. Changed the port to SSL 465 and copied the email code to the CC. Now it sends to the BBC email jasonvirgin@jrvdistortedworks.com but I thought it wasn’t sending to the customer email but just don’t like hotmail address because I tried sending to 2 different ones but it likes gmail accounts. Not sure whats up with that. The JRV distorted works email is on godaddy 365 office if that makes a difference.

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Ray BorduinWebAssist

If it sends the BCC it is sending the email. It means a spam filter is preventing receiving the email after it is sent. You can't send the email FROM another source without bringing up spam filter issues, so make sure it is FROM an email address that ends with @yourdomain.com (matching the domain of the site sending it)

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