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checkout problems

Thread began 2/19/2015 3:15 pm by Daniel | Last modified 2/26/2015 4:33 pm by Jason Byrnes | 554 views | 9 replies |

Daniel

checkout problems

Hi, I've created a site with static add to cart buttons but having several problems when checking out.

1, the phone number validation only allows 10 where a UK number is 11
2. when selecting UK in the country dropdown it's still forcing me to add a county
3.the order summary doesn't seem to have any styling at all and looks completly different from the rest of the design
4.when chekcing out it takes me to a checkout failure page.

Is it possible you can help?

www.bottletopfilters.co.uk

Thanks, Dan

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Daniel

Please see below:

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Jason ByrnesWebAssist

see PM

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Daniel

please see below:

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Jason ByrnesWebAssist

the address you provide:
http://www.bottletopfilters.co.uk


doesn't seem to work. i get a server not found error message.

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Daniel

can you try again? i've jut copied the link into the brower and no issues.

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Jason ByrnesWebAssist

see PM

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Daniel

Please see below.

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Jason ByrnesWebAssist

i updated the checkout and confirm cart pages to fix issues 1 - 3

for the checkout failure issue, i added the following code to the failure page to show the session contents:
<pre><?php @session_start(); var_dump($_SESSION); ?></pre>

the session contains the response from the gateway
["ECO_Auth_Result"]=>
string(2061) "2015-02-26T21:28:57ZFailure169cedd376135Security errorSecurity header is not valid10002Error63.015554367"


this means that the API credentials you entered are not being accepted. double check your Express Checkout API Username, Password, and signature to make sure you are entering them correctly.

to edit the API Information, go to WebAssist -> eCart -> Payment Gateway Credentials.

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