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None of my Files is working under Dreamweaver and in Webassists site I am no longer recognized as having ordered anything, ouch

Thread began 6/17/2014 2:21 pm by anonymous | Last modified 6/24/2014 6:30 pm by Jason Byrnes | 2094 views | 18 replies |

anonymous

None of my Files is working under Dreamweaver and in Webassists site I am no longer recognized as having ordered anything, ouch

I have written Jason months ago, because of a move to California, haven't gotten connected to resolve this, please assist, I wish to keep using the files I have purchased for my dreamweaver development.

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Jason ByrnesWebAssist

Originally Said By: anonymous
  I have written Jason months ago, because of a move to California, haven't gotten connected to resolve this, please assist, I wish to keep using the files I have purchased for my dreamweaver development.  




Can you provide some additional details. I don't recall your initial message from months ago.

as for the account, contact the sales department using the contact form:
http://www.webassist.com/contact

and include an order number that we can use to lookup the order info and find the associated email.

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anonymous

Order# etc

Hello Jason, obviously something got lost on your end of the equation, and I will attempt to assist you restoring a good working relationship etc.
I will send you one of my orders, however I also have purchased Databridge, design extender, and several other extension packs, including Powermessenger, Powerstore and power CMS before.

Hope you are able to find my account.

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anonymous

some other order #

In private the order # are

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Jason ByrnesWebAssist

See PM For order account details

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anonymous

Will do

THX

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Jason ByrnesWebAssist

you're welcome.

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balusan317544Beta Tester

So now the real question though

The extensions are not working in Dreamweaver I have had several migrations to new computers since we spoke last yet still no action

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Jason ByrnesWebAssist

Please provide more details on the problem

in what way are they not working?

Are you getting error messages?

What extensions are installed including the version numbers?

What version of DW?

What is your OS?

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balusan317544Beta Tester

Update

None of my webassist extensions is showing up and or functioning when clicked from the top drop down
error message -under insert in the dreamweaver drop down, I get the message control click to customize your favorite objects.
Dreamweaver Version CC, OS Maverick, I installed Ecart, Databridge, design extender and free tools all with my last serial numbers

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