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Forgotten password page doesn't sent emails

Thread began 3/28/2014 1:33 pm by stella | Last modified 3/31/2014 2:56 pm by Jason Byrnes | 288 views | 8 replies |

stella

Forgotten password page doesn't sent emails

Hello,
I have a little problem. I have a page with the option to send a forgotten password and it doesn't work. It says 'Email failed to send. Please confirm your email settings with your hosting provider.' however i checked with my hosting provider and they advised to check my code. I have no idea what's wrong... the information for the server is correct.
Also i have a similar problem with the checkout emails.

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Jason ByrnesWebAssist

Who is your host?

Depending on your host, you may need to set certain options in Universal Email.

Some hosts will work if you leave the SMTP Server setting on the Email Server Tab blank, others will require that you enter the SMTP server address.

Some will work using the standard Mail protocol, other will require that you use the Pear Mail for SMTP, some using Pear mail will require authentication.

Some hosts may require that the from address being used be a valid email address for your domain. Some may require that the option to include the from Email address be passed as an extra parameter.

To be successful with Universal Email, you will need to know the requirements of your host for sending an email using a PHP script.

Also, double check your Spam folder, it is possible that the email is being trapped as spam.

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stella

it's GoDaddy.com
I checked the spam, it's not there.

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stella

Also i created a contact form and it is working just fine...

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Jason ByrnesWebAssist

GoDaddy is notoriously problematic with getting php mail() funtions to work

somethings to check:
make sure that they have enabled sendmail for your account.

in the forgot email server behavior, make sure to use a valid email address for your go daddy domain as the from address

set the smtp server and port to:
smtpout.secureserver.net 25


in all honesty, I would recommend a different hosting platform like 1 and 1:
1 and 1

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stella

Jason, Thank you for your reply!
I have another hosting provider ipage.com and it is working much better than godaddy...
For the future, do you think 1 and 1 is better than ipage?

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Jason ByrnesWebAssist

I've never used ipage.com so cannot say if it is better or not.

I prefer any other hosting to GoDaddy though.

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stella

Thank you! It seems that i fixed the problem... was trying different combinations. )

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Jason ByrnesWebAssist

glad to hear it is working.

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