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Install/uninstall issues

Thread began 2/15/2014 6:53 pm by Stan | Last modified 3/18/2014 9:59 am by Jason Byrnes | 452 views | 7 replies |

Stan

Install/uninstall issues

I recently upgraded to ecart6 however now when I open an older site with ecarts created by earlier versions I have issues. Whenever I try to open the eCartXX_PHP.php file or any other file related to eCart, Dreamweaver hangs up. I get "Not Responding" and a spinning cursor. I'm sure one of the scripts in the upgrade is not completing. (product already activated when the hang up occurs).

I decided to uninstall the upgrade, however this is a very dirty uninstall. I get error messages every time Dreamweaver starts. See attachments.

Can't go forward and can't go backward. Very frustrated and not liking Webassist very much right now.

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Jason ByrnesWebAssist

reset the workspace layout:
go to Window -> Work Space layout -> Reset '<your layout name>'

and Delete the Dreamweaver Cache file from the users configuration folder:
http://www.webassist.com/tutorials/Common-installation-issues

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Stan

That succeeded in removing one of the errors but the js error is still occurring. Any other ideas?

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Jason ByrnesWebAssist

We just released an update to eCart 6.0.5, uninstall the previous version of eCart and install the newer one.

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Stan

After I finished some projects that couldn't afford to get screwed up, I uninstalled the previous version and reinstalled the dot release. Their wasn't any webassist in the menu bar but I managed to get the extension to "bootstrap" itself and complete the install by opening a file that contained an eCart. Now "webassist" is on the menu bar but there is no eCart panel and no apparent way to edit an existing eCart. It no longer hangs up Dreamweaver when accessing old eCart files (definition, etc) but also there doesn't appear to be any way to fire off the eCart wizard.

But as Pooh Bear would say, I digress. The problems persist.

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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VVal62254178

Previous Versions?

Does this Apply to previous versions? I am trying to start a thread here but don't see anywhere where to do that? Thank you

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Jason ByrnesWebAssist

I dont understand the question you are asking.

Does what apply to previous versions?

What extension are you asking about? Data Bridge? eCart 5? Other?

please provide more details.


to start a new thread, click the green plus button for the forum section you wish to post to. see screen shot.

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