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USPS shipping quote error

Thread began 2/07/2014 12:57 pm by Stan | Last modified 2/07/2014 4:16 pm by Jason Byrnes | 708 views | 3 replies |

Stan

USPS shipping quote error

I'm getting shipping quote errors with eCart ever since the USPS rate change on January 26th. It only happens for heavier orders which I believe are over 13 ounces. The error is:

Error Description: DomesticRatesV4;clsRateV4.CreateSinglePostage-CreateSinglePostage;RateEngineV4.ProcessRequest - This mail service requires Ground Transportation Only.

Full Request: API=RateV4&XML=PARCEL920729594518REGULARTrue

Full Response: -2147219388DomesticRatesV4;clsRateV4.CreateSinglePostage-CreateSinglePostage;RateEngineV4.ProcessRequestThis mail service requires Ground Transportation Only.1000440

I upgraded to eCart6 thinking maybe it was something with the name changes at USPS (ie Parcel Select vs. Parcel Post) but this didn't solve the problem. Any ideas?

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Jason ByrnesWebAssist

I'll need to troubleshoot directly, see the private message section.

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Stan

I'd love to Jason but this is a confidential site and I can't open it up. Do you have any suggestions for where I should start looking? Thanks

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Jason ByrnesWebAssist

Please provide a Skype username or a US phone number and a good time to contact you when you will be in front of your computer and we will have an engineer contact you to resolve this issue over the phone.

We are available Monday - Friday from 9am - 4pm EST (except major U.S. holidays).

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