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SiteAssist Pro 1.0.6 update breaks Dreamweaver

Thread began 8/19/2009 12:33 pm by ernietamminga142573 | Last modified 8/19/2009 8:18 pm by ernietamminga142573 | 4229 views | 5 replies |


SiteAssist Pro 1.0.6 update breaks Dreamweaver

To prepare for installing version 1.0.6, I uninstalled version 1.0.4.
I restarted Dreamweaver and got several error messages about missing files (including one that said "the floater will not appear", or something like that).

Then I tried to install SiteAssistPro 1.0.6, and the Extension Manager failed partway through, saying that the extension will not be installed.

This puts me out of business, until you or I can undo whatever it is that happened when I did the WebAssist procedures...

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Ray BorduinWebAssist

There are a few options....

You can always rename your configuration folder. This will effectively uninstall all of your extensions.

Most likely that would give you a clean slate and things would work properly.

Another option is to restart the computer and try to install the latest version again. If it doesn't work, record the exact error message and version of the extension manager you are using and post back here with that information. It should allow us to determine the root cause.

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Renaming Configuration folder breaks everything

I tried renaming the Configuration folder... then Dreamweaver can't start at all ("No document types have been found... the application will exit now".)

Will try the reboot & try-install-again approach, and see what happens.

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Rebooted -- installation of SiteAssist Pro 1.0.6 still fails

I'm running Dreamweaver CS4 Version 10.0 build 4117
with Adobe Extension Manager CS4
(Extension Manager apparently doesn't have a "release level",
other than CS4)

Dreamweaver and my WebAssist extensions were all working properly, until
I received the email notifications about updates SiteAssist Pro 1.0.6,
CSS Menu Writer 2.0.2, and CSS Sculptor 2.0.4

I followed the instructions in the email, and uninstalled SiteAssist Pro 1.0.4.
Then everything else failed.
I'm not going to try to update CSS Menu Writer or CSS Sculptor, for fear that
those updates won't work, either.

I got the error messages shown below...


"Unable to find file WA_Memento.htm in the Configuration/Floaters directory.
The floater will not be shown."


"The following JavaScript error(s) occurred:
Unable to open script file
C:Program Files\Adobe\Adobe Dreamweaver CS4\
Configuration\Shared\WebAssist\Library\WA_Configuration.js (error 3)."

*******ERNIE'S NOTE:
*******ERNIE'S NOTE:
C:Program Files\Adobe\Adobe Dreamweaver CS4\
IN FACT, THERE IS NO "WebAssist" directory at all, in the Configuration\Shared directory.

Presumably there used to be, because Dreamweaver never displayed these error messages
until I did the "uninstall" of SiteAssist Pro 1.0.4

I Got through the point of accepting the disclaimer...

Then the installation crashed, with this message:
"Internal error (please contact technical support).
The extension will not be installed."

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Ray BorduinWebAssist

Sounds like you deleted the wrong configuration folder.

Go to windows explorer and type in: %appdata%

Then Browse to Adobe/Dreamweaver CS4/en_us/

Rename that configuration folder with Dreamweaver and the extension manager closed. Then open the extension manager and completely remove the extensions and try installing again.

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Looks like that did it - why did ExtMgr look in wrong place?

Looks like that did the trick!

I'm curious as to why Adobe Extension Manager went looking in the wrong place, originally. It wanted to find the WebAssist stuff in the Configuration directory under c:\Program Files\Adobe\DreamweaverCS4, instead of the Configuration directory in Documents&Settings, etc., which is where they actually reside.

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