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website logo un-set after making any other image changes

Thread began 9/26/2013 12:26 pm by Hawaiian Candyman | Last modified 5/15/2014 11:00 am by Jason Byrnes | 5751 views | 8 replies |

9/26/2013 12:26 pm | #1 Hawaiian Candyman

website logo un-set after making any other image changes

I've posted this in another thread, but their logo is loading now while ours is still failing to load due to the redirect issue.

The error occurred again after making a change to the store message background. Exact order of operations:

1) Clicked customize on the current theme.
2) Selected Images -> Store message background, changed image.
3) Saved.

The new store message background displayed, but now the logo is failing to load again. Same error as before:
http://www.webassist.com/forums/posts.php?id=32338
http://www.webassist.com/forums/posts.php?id=32421

Previous explanation: "Once the logo gets set to a blank path, it wont be able to be updated, I have had our web master reset the f=default logo, you should be able to change it now."

Except I have not been updating the logo path. It has never been set to a blank path by a user on our end.

9/26/2013 12:59 pm | #2 Jason ByrnesWebAssist

see PM

9/26/2013 1:06 pm | #3 Hawaiian Candyman

see pm

9/26/2013 1:29 pm | #4 Jason ByrnesWebAssist

see PM

5/14/2014 11:56 am | #5 anonymous

Logo Images failing to save in 'customized design'

I appear to be having the same or similar issue. I have loaded the image I want to use as a logo and it shows on the page when I click OK. When I save the design as an overwrite of the current design or as a new design, it will not show the image! I have tried a variety of things with no change. This should be a simple upload and save fuction that apparently CC is having problems with. What do I do?

5/14/2014 12:16 pm | #6 Jason ByrnesWebAssist

This normally happens if the image gets set to be blank. See PM for more details

5/14/2014 12:30 pm | #7 anonymous

Originally Said By: Jason Byrnes

This normally happens if the image gets set to be blank. See PM for more details

5/15/2014 6:38 am | #8 anonymous

Originally Said By: Jason Byrnes

This normally happens if the image gets set to be blank. See PM for more details

5/15/2014 11:00 am | #9 Jason ByrnesWebAssist

We updated your site to make the spray barn logo live.

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