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Website logo is not loading (redirect issue)

Thread began 9/13/2013 2:51 pm by Hawaiian Candyman | Last modified 9/19/2013 10:48 am by Hawaiian Candyman | 2333 views | 5 replies |

9/13/2013 2:51 pm | #1 Hawaiian Candyman

Website logo is not loading (redirect issue)

Site:
http://candyman.mycafecommerce.com/

Logo URL (from page source):
http://candyman.mycafecommerce.com/themes/4714ea8f54/candyman/templates

The image fails to load after multiple redirects (301 permanent then 302 temporary).

First request:
Request URL:http://candyman.mycafecommerce.com/themes/4714ea8f54/candyman/templates
Request Method:GET
Status Code:301 Moved Permanently
Location:http://candyman.mycafecommerce.com/themes/4714ea8f54/candyman/templates/

Second request:
Request URL:http://candyman.mycafecommerce.com/themes/4714ea8f54/candyman/templates/
Request Method:GET
Status Code:302 Moved Temporarily
Location:/

Any ideas?

9/16/2013 10:01 am | #2 Jason ByrnesWebAssist

What is the logo image address that is set tin the Admin section?

See PM

9/16/2013 6:09 pm | #3 Hawaiian Candyman

The stored relative path is /admin/design, regardless of what I set it to. I can set it to to another path, but after saving it resets to /admin/design.

Thanks!

9/17/2013 2:23 pm | #4 Hawaiian Candyman

I've continued to try uploading different images, manually entering in the image path, etc. The path always reverts to /admin/design as soon as I save it, regardless of the logo image I select.

9/18/2013 8:01 am | #5 Jason ByrnesWebAssist

Once the logo gets set to a blank path, it wont be able to be updated, I have had our web master reset the f=default logo, you should be able to change it now.

9/19/2013 10:48 am | #6 Hawaiian Candyman

Thanks, the logo appears correctly now.

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