close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Can't access my extensions

Thread began 4/12/2013 2:32 pm by Peter | Last modified 4/17/2013 10:45 am by Jason Byrnes | 1069 views | 11 replies |

Peter

Can't access my extensions

When I go into my account under the new design, there are no downloads available. All it says is "No current extensions have been purchased." I have most of WA's extensions so that is incorrect. I hope I can get this resolved before the weekend. Thanks.

Sign in to reply to this post

Jason ByrnesWebAssist

Send a message to our sales department and include an order number, they will be able to track down the order to determine why it is not showing in your account:
http://www.webassist.com/contact

Sign in to reply to this post

Peter

I filled out the website contact form but haven't heard anything. This isn't about one order but my entire suite collected over several years. I don't necessarily have a lot of order numbers to give. My account is just blank under the new website.

Sign in to reply to this post

Jason ByrnesWebAssist

I understand that it is not abut 1 order, but if we can find one of them, we will likely find the others.

Just to be on the safe side, add one of the order numbers to the private section, and I will forward it to the sales department.

Sign in to reply to this post

Peter

I can't right now, that information is not at my current work site. I'll have to check back later.

Later: I did get an email from sales and gave them the information. Alas it was probably too late before folks headed off for the weekend. I'm worried that I'm even identified as anonymous in the forums, it appears my entire WA history has been erased with the upgrade to the new website. Very inconvenient timing going into this weekend and a project to work on but beyond my control at this point so I'll see what Monday brings.

Sign in to reply to this post

MBrem

Exact same thing happened to me. My account is gone.

I've contact via the contact form last week, provided order numbers, left a call with Ray B. and still haven't heard anything...

My experience with the WA crew has been outstanding until now.

Sign in to reply to this post

Jason ByrnesWebAssist

I apologize for the difficulty you are having, i checked with the sales department and they have let me know that they responded to your message this morning.

Sign in to reply to this post

Jared

I am having the exact same issues. I have been a WA customer since 2008 and now everything I have purchased over that period of time is not showing up under Downloads as well. I get the same message as anonymous above.

Please advise on how I should move forward. Thank you for your time.

Sign in to reply to this post

Jason ByrnesWebAssist

visit our contact form here:
http://www.webassist.com/contact

to send a message to the sales department, include an order number so that we can track an order down to find the associated account.

Sign in to reply to this post

Jordan

How do I sign in with my old account?! I can't access any of my purchases.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...