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Forgot password do not work...

Thread began 2/05/2013 9:08 pm by boby | Last modified 2/11/2013 11:06 am by Jason Byrnes | 738 views | 7 replies |

boby

Forgot password do not work...

Hi, I followed the tutorial on « Create a Double Opt In Registration System » and created the registration system (many times, because I am new to php coding) on my testing-server. All of the system works find until I try the «forgot password» option. I enter my email address and the system tells me « Email failed to send. Please confirm your email settings with your hosting provider. » I don't know how to correct that...I thought maybe because the systeme was not on live server and I uploaded the files to my remote testing-server and the same thing occurs.

I would appreciate if someone could help me...

Thank You!

Robert

P.S. The system is on my remote testing server located at: prodwebdemo02.avecstyle.biz

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Jason ByrnesWebAssist

send a copy of the page please so i can look at the code.

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boby

Hi Jason,

Thanks for the fast reply...Here is the forgotpassword.php page has requested, I presume that it's this page that you wanted...

Thanks again!

Boby

Attached Files
forgotpassword.doc.zip
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Jason ByrnesWebAssist

who is your hosting provider?

In the Email Password server behaviors, you have not entered anything for the SMTP Server or port, the SMTP Server address to use will depend on your hosting provider.

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boby

Hi jason,

Please be patient with me...I don't follow where I am suppose to insert the SMTP address and the port...My hosting provider is Bluehost.

Like I told you before, I can register o.k. All the info from the registration goes to my remote server database o.k. Then an email is sent to the address that I put in the registration. I go the inbox of that email and click on the VERIFY...That done the 0 of the verify row in the database changes to 1 as suppose to...

If all the info goes to the database as suppose to, Why doesn't the forgotpassword work? Shouldn't the reset password go to the same email address of the user? Why should I have to insert the SMTP server address if I am not even using an email account on my remote server?

Please excuse my ignorance, I am new to all of that, but I really want to learn...

Thanks for your response!

Boby

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Jason ByrnesWebAssist

The error is saying that it cannot connect to the SMTP Server. THE SMTP Server is the email server that will send the email to the recipient.

the way the forgot password function works is this:
It takes the email address for the user from the database, complies the email message with the To address, From Address, Subject and email body headers.

it then passes this complied email to the SMTP server.

The SMTP Server then relays the email message to the TO Address.

From the blue host site, it looks they require authentication to be used for connecting to the SMTP Server:
26

On the forgot password page, open the server behaviors panel and double click the Email Password server behavior to edit it.

On the Mail Object tab, change to using PEAR Mail for SMTP, refer to the blue host page i linked to for the settings you will need to use.

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boby

Hi Jason, I tried what you propose to do and will explain what happened:

1- I clicked on The SecurityAssist Email Password in the server behaviors panal
2- Went to the Email Object to change mail for PEAR Mail using SMTP
3- Entering my SMTP Server
4- Entering the port
5- Then I click O.K. and there is a popup window asking me to confirm a table for my database...but there is no table available. My database name is visible but in the table menu it says ***No Table Found
If I go to Define, I can see my info concerning my connection and everything is ok (just one thing though, if I test the connection I get a MySQL Error#:1045 Access denied...)

What is strange here is that my connection is recognized because I can Register and Verify with no problems...
6- I then tried to go to the php code in the mail_php.php and enter manually the server name and the port.
7- Now when I try to retrieve my password with the forgotpassword, I still get the EMAIL FAILED TO SEND MESSAGE, but this time my password is sent to my Email box.

So what is the bug with the EMAIL FAILED TO SEND message still appearing...

Thanks again for looking into my problem...

Boby

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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