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Contact form not working now in its true home

Thread began 7/19/2009 12:22 am by dncnkt | Last modified 7/20/2009 6:15 pm by dncnkt | 2306 views | 8 replies |

dncnkt

Contact form not working now in its true home

I previously uploaded my website to my test server and got my contact form working perfectly.

I just uploaded it to it's true home and the form allow you to fill it out, the CAPTCHA letters are appearing but when I hit submit, it just clears the form and no mail is submitted and the thank you page does not appear. Any ideas?

One suggestion on the host's website was to put a line of code in the form replacing "your home directory path" with the actual path. I don't have a clue where to put this or if it is needed. I didn't need it on my other server (different host). I have a choice of PHP4 or 5, and don't know which is best. The line of code is below:

session_save_path("your home directory path"/cgi-bin/tmp);
session_start();

The url is contactus.php

Please help ASAP!

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Ray BorduinWebAssist

It is probably the referrer checking in the code not passing.

I'd add debug code below the IF statement used to send the email... most likely you should adjust to use an IF statement that does not check the referrer.

If you post the IF statements from your code I can try to give you suggestions for how to fix the problem.

You should probably also remove onsubmit="" from your form tag.

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dncnkt

Ray, I don't know anything much about php, which is why I purchased this this solution. I follow directions really well however, if they are specific! Can you tell me what the debug code should be and exactly where it should be placed? Thanks very much!

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Ray BorduinWebAssist

Look for the lines of code that begin with IF and refer to the POST. Paste them here and I can try to help.

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dncnkt

Ray, here are the lines of code you requested from contactus.php. There were two sections that started with IF and referred to POST and I have included them both here.
Thanks for your help. Katie

<?php
if ($_SERVER["REQUEST_METHOD"] == "POST") {
$WAFV_Redirect = "";
$_SESSION['WAVT_contact_Errors'] = "";
if ($WAFV_Redirect == "") {
$WAFV_Redirect = $_SERVER["PHP_SELF"];
}
$WAFV_Errors = "";
$WAFV_Errors .= WAValidateRQ(((isset($_POST["Contact_Name"]))?$_POST["Contact_Name"]:"") . "",true,1);
$WAFV_Errors .= WAValidateEM(((isset($_POST["Email_address"]))?$_POST["Email_address"]:"") . "",true,2);
$WAFV_Errors .= WAValidateRQ(((isset($_POST["Comments"]))?$_POST["Comments"]:"") . "",true,3);
$WAFV_Errors .= WAValidateLE(((isset($_POST["Security_code"]))?strtolower($_POST["Security_code"]):"") . "",((isset($_SESSION["captcha_1"]))?strtolower($_SESSION["captcha_1"]):"") . "",true,4);
$WAFV_Errors .= WAValidateLE(((isset($_POST["Security_question"]))?strtolower($_POST["Security_question"]):"") . "",((isset($_SESSION["random_answer"]))?strtolower($_SESSION["random_answer"]):"") . "",true,5);
$WAFV_Errors .= WAValidateRX(((isset($_POST["addblock"]))?$_POST["addblock"]:"") . "","/^$/i",false,6);
$WAFV_Errors .= WAValidateRX(((isset($_POST["seconddblock"]))?$_POST["seconddblock"]:"") . "","/^$/i",false,7);

if ($WAFV_Errors != "") {
PostResult($WAFV_Redirect,$WAFV_Errors,"contact");
}
}
?>
<?php
if ((($_SERVER["REQUEST_METHOD"] == "POST") && (isset($_SERVER["HTTP_REFERER"]) && strpos(urldecode($_SERVER["HTTP_REFERER"]), urldecode($_SERVER["SERVER_NAME"].$_SERVER["PHP_SELF"])) > 0) && isset($_POST))) {
//WA Universal Email object="mail"
//Send Loop Once Per Entry
$RecipientEmail = "".($WAGLOBAL_Contact_Email_To) ."";include("WA_Universal_Email/WAUE_contact_1.php");

//Send Mail All Entries
if ("index.php"!="") {
header("Location: thankyou.php");
}
}
?>

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Ray BorduinWebAssist

Update:


if ((($_SERVER["REQUEST_METHOD"] == "POST") && (isset($_SERVER["HTTP_REFERER"]) && strpos(urldecode($_SERVER["HTTP_REFERER"]), urldecode($_SERVER["SERVER_NAME"].$_SERVER["PHP_SELF"])) > 0) && isset($_POST))) {

to:

if ($_SERVER["REQUEST_METHOD"] == "POST") {

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dncnkt

I changed the code as requested but the behavior of the form doesn't appear to have changed. It resets the form, doesn't change it to the thank you page, and doesn't send an email.

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Ray BorduinWebAssist

It must be failing validation somehow....

Update:

$WAFV_Redirect = "";

to:

$WAFV_Redirect = "contactus.php?failed=true";

That will tell us if it is failing validation for some reason or if there is another problem.

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dncnkt

Jason helped me resolve this in a webconnect session. Turns out the host has "issues" with session management but Jason was able to provide a workaround. This was as I suspected since it worked perfectly on my testing server. Thanks for your help.

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