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Shipping not on checkout page

Thread began 8/29/2011 10:33 am by biz295654 | Last modified 8/29/2011 11:54 am by Ray Borduin | 3475 views | 7 replies |

8/29/2011 10:33 am | #1 biz295654WebAssist

Shipping not on checkout page

I have "shipping enabled" marked, several rules set up.

But when testing checkout, there is no shipping selection for shopper.

Screenshots attached. What am I doing wrong, please.

Thanks much.

8/29/2011 11:20 am | #2 Ray BorduinWebAssist

I'm not sure why it isn't working. I've opened a support incident so that we can look into this with you directly. Is it possible that the item you have added is marked as a digital good? Or did you check the box in the product update page that says "don't count for shipping"? Either of those would cause it to not show shipping for this item.

Did this help? Tips are appreciated...

8/29/2011 11:37 am | #3 biz295654WebAssist

Or did you check the box in the product update page that says "don't count for shipping"?

This isn't familiar. I'll see if I can find that option. None are digital goods.

8/29/2011 11:42 am | #4 Ray BorduinWebAssist

Here is a screen shot of that option on the product update page... if that last checkbox is checked it won't be included for shipping rules. Your product must also have a weight that is greater than 0 or it won't be considered for shipping.

Did this help? Tips are appreciated...

8/29/2011 11:43 am | #5 biz295654WebAssist

another screen shot

8/29/2011 11:45 am | #6 Ray BorduinWebAssist

Change your weight to be more than 0.00

Did this help? Tips are appreciated...

8/29/2011 11:52 am | #7 biz295654WebAssist

nope...that didn't affect it... I switched browsers just in case something cached.

8/29/2011 11:54 am | #8 Ray BorduinWebAssist

Do you have a url where I can view the problem?

Did this help? Tips are appreciated...

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