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PowerStore NOT sending information to Payment Gateway (Authorize.net - autodeclining)

Thread began 2/02/2011 1:03 pm by joseph.n.restivo421965 | Last modified 2/02/2011 5:36 pm by joseph.n.restivo421965 | 995 views | 4 replies |

joseph.n.restivo421965

PowerStore NOT sending information to Payment Gateway (Authorize.net - autodeclining)

Hello all,

We have had numerous people state that they are receiving the error message stating that either the card or billing info is incorrect. At first I assumed they were legitimate declines but when I access my Authorize.net account I do not see any log of these requests hitting the Authorize.net servers.

It seems about 80% of the individuals are having this exact issue. The other 20% seem to work and we received their orders.

This is a for-example: A customer used a Visa Debit Card last evening and received the above message. I check our logs at Authorize.net and our last decline occurred on Jan 25th.

If you can assist in any way I could greatly appreciate it. I'm sure the issue is easy to fix but I'd like to have it done sooner rather then later.

Let me know if you need any additional information from me so we can diagnose the problem.

Regards,
Joe

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joseph.n.restivo421965

Another example:

Visa Debit card & a Juniper MasterCard -- Double checked card number, exp date, & CV code
5:00 central time

No record on Authorize.net

Thanks!
Joe

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

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Jason ByrnesWebAssist

I tried creating a support ticket for this but it wont create correctly.

email me directly at jbyrnes{at}webassist{dot}com with your phone number and I will look into the issue with you.

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joseph.n.restivo421965

Email sent. Thanks!

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