PayPal Pro not accepting 100% discount with shipping charge

Hi,
We're currently running a promotion where a customer can get up to $40 off their order, not including shipping. Our shipping is a flat rate.

We use eCart 5.x (the site was originally built using eCart 4.x) and are using PayPal Pro. For some reason, if the order amount is less than $40, and therefore the order sub-total is $0, PayPal rejects the payment, even though we're still charging the $6.50.

Any help would be greatly appreciated.

Thanks.

Paypal will not except an item total of $0, even if there is a shipping fee. The Item total must be at least 1 cent.

you would need to get creative with the discounts so that the shipping is 6.50 only if the order total is above $40. if it is 40 or less, set the discount to total price + 0.01

and the shipping to use 6.49

this will way if the order is less the 40, the item total is 0.01, but the shipping is 6.49 giving the same 6.50 total cost.

Hi Jason,
Thanks for the reply. I got confirmation from PayPal regarding the non-zero item total as well. What I did was change my regular shipping to check for the coupon amount and make sure it's != 40. I then created two more shipping rules.

The first checks to see if the coupon amount == 40 and if the discounts <= 40. If so, we don't add any shipping charges.

The second checks to see if the coupon amount == 40 and if the discounts == 40. If it is then we add the 6.50 for shipping (though, now that I'm writing this out I may not need this second one).

My rule for the coupon is set to subtract the sub-total amount - 6.50 if the sub-total <= 40. All together I keep my regular shipping if this particular code value isn't present, and I keep my shipping charges when the code is present and the total discounts would bring the item total to $0. Shipping is also charged correctly when the code value is present but the item total is still > 0.

I suppose there's an easier way, but this is working for me now, and it was one of those "D'oh!" moments. Plus, the promotion just started this morning and the first customer, of course, ran into problems. Still, if you have an easier solution I'm all ears.

Again, thanks.

Richard

nicely done, that approach will work as well.