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Fun and games with 404 Not Found errors

Thread began 11/29/2010 3:15 pm by rob350617 | Last modified 7/18/2011 1:18 pm by Jason Byrnes | 2518 views | 7 replies |

rob350617

Fun and games with 404 Not Found errors

Well now that I just dropped $399.99 on PowerStore 4, I'm loving the fact that I've already encountered 3 instances of 404 Not Found errors.

When trying to modify a style:
styler.php

There is no "webassist" directory!!!

When adding options:
options_Add.php

The filename is actual "options_add.php"!!! Apache is case-sensitive.

I just purchased PowerStore within the past couple of hours. A support ticket will cost me $49.99. Thanks guys!

I expected better than this. Some bugs? Sure. But 404 errors encountered with basic features is absurd.

HOW DO I FIX THIS! (Yes, I am shouting!)

--Rob

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Ray BorduinWebAssist

The webassist directory should have been copied from the install/webassist location to the root during the installation process... perhaps you installed on the live server and haven't done a get locally?

It appears there is a case sensitivity issue with that page that occurs a few places. The easiest way to fix it is do do a find and replace using dreamweaver on "your entire local site" and find "options_Add.php" and replace with "options_add.php".

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rob350617

No sign of a webassist directory on the remote server. If the automated install process is supposed to create/move/etc the folder, it did not do so. Also, the install instructions provided from the automated install script indicated to remove the install directory from the server after proceeding to the admin section of the site. So that is what I did.

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rob350617

Wait a second... I just wiped everything and did a clean install run. Now I see a webassist folder. However, before it showed up, I had to navigate within the admin section. (Specifically, I went and selected a different theme.)

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rob350617

from the frying pan, and back

Okay. Now the webassist directory appears to be where it ought to. However, now, when I specify a logo for my site, the logo appears in the editor window, but after Saving, I get a 500 Internal Server Error when the script redirects to the following URL:

unload.php

The specific error(s) from the error_log file on the server are:

[29-Nov-2010 17:39:23] PHP Warning: Illegal offset type in isset or empty in /home/jbmachin/public_html/webassist/plugins/styler/filebrowse.php on line 15

[29-Nov-2010 17:39:23] PHP Warning: Illegal offset type in /home/jbmachin/public_html/webassist/plugins/styler/filebrowse.php on line 19

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Ray BorduinWebAssist

Please open a free support incident and we can have someone call you and help debug whatever the problem is. I can't diagnose the solution without having someone debug this directly.

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Paul

Ray,

Was there a fix for his: Illegal offset type problem? I'm having the same issue.

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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