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PowerStore 4

Thread began 10/02/2010 6:17 pm by dave378160 | Last modified 11/15/2010 6:15 pm by Ray Borduin | 1594 views | 13 replies |

dave378160

PowerStore 4

For some reason when I make a digital download it is still adding shipping. I can't figure out what button I'm not hitting. I watched the demo of how to build the digital download product on YouTube and I did exactly that and it still adds shipping. Is this something might be happening from PayPal Payments Pro?

You can sell tangible and digital goods on the same PowerStore correct? I mean, this is why I upgraded.

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dave378160

Also, I'm getting this weird link issue off my front page. IF I click on Trojan Helmet 2 on the front page it goes to "page not found" page.

(From front page) Products_Detail.php?ProductID=11

If I click on "Products" and then click on the Trojan Helmet 2 it goes to the page properly.

From products page) products_detail.php?ProductID=11

The only difference I see is the upper casing in the url. Why would it do this? I upgrade from PS3. I followed the instructions correctly.

the store site is here. store


I've been messing with this a bit more and I'm finding that this is happening on other pages as well. I deleted a product and it went to this page:

Products_Results.php

instead of this page:

products_results.php

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Ray BorduinWebAssist

Yes, unfortunately there were a couple of case senstivity issues discovered after the release. We'll have a free dot release to fix these problems and any others reported in about a week. For now you can do a global find and replace:

"_Results.php" for "_results.php" and fix this instance. But you are also correct that there are a handful of other places that case sensitivity is an issue. Sorry for the inconvenience we'll get a fix out as soon as possible.

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dave378160

Thanks Ray, I'll wait for the release. Just one question though...

What about the shipping issue? The PS4 does understand shipping between Digital Goods and Tangible Goods correct? Because I'd like to sell both, not just digital goods only. I'm thinking that there's a bug on this somewhere?

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Ray BorduinWebAssist

How would you like shipping to be handled. It does understand the difference, but some shipping options would apply to both. I might be able to come up with a solution if you give me more specifics about the different use cases you want supported and what the expected experience would be in each.

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dave378160

I created a new product and linked it my zipped file on the server like it asks. So it knows it's a digital download. When I do a test run to purchase it it adds $7.60 shipping for some reason. I watch a video of the process and it showed that it isn't supposed to ask about a shipping address and it does. Here's a link to my test product. You can go through the moitions if you want to see what it does.

products_detail.php?ProductID=11

What am I missing in the process. I set it up just like the video on YouTube said to do it.

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Ray BorduinWebAssist

What different shipping charges do you have set up? Is this a quote from UPS or FedEx, or is it based on a per-item or base shipping charge you have assigned?

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dave378160

I have UPS shipping set up with an account, password and shipping number. I just though when it was a digital good it would just disregard the shipping part.

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Ray BorduinWebAssist

Can you update the weight of the digital good to 0? A shippment with 0 weight should have a 0 charge.

It may be that we only tested for either digital or physical goods and not a combination like you are using. We may have to fix some issues to get it working, but we will work with you to make sure we get this working as you want it. We'll probably have to work with you directly in a connect meeting. I'll create a support ticket so that we can share information privately and schedule a phone call.

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dave378160

Yes please, I really bought the upgrade because I though this was "adding" this functionality. I tried removing the weight but it auto-adds it back as 0.1 for a minimum weight. The thing that seems crazy is that your demo removes the shipping section on digital goods in the video. Here is the link to the video. I followed this word for word.

watch?v=uFe6Gd38HLM&feature=related

He says at 3:37 of the video "because I'm only purchasing a digital good, I'm not presented with any shipping information". This lead me to believe that both digital and tangible goods would be available to sell in this upgrade. It would seem to make sense because people that upgrade from PS3 to PS4 for the purpose of adding digital goods would lose their tangible options right?

Please let me know what you find out.

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