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HELP!! I cant login to the ADMIN PANEL

Thread began 4/01/2010 2:56 pm by joshuacogo404656 | Last modified 4/05/2010 5:07 pm by Jimmy Wu | 4303 views | 20 replies |


HELP!! I cant login to the ADMIN PANEL

nce the installation wizard was finished with all green check marks... it took me to login to the admin panel.. once entering my user name and password and pressing go.. it goes nowhere.. it just clears the user name password boxes with no errors or anything.. it just doesn't go anywhere.. so like anyone i try logging in again.. .still no dice.. so then I tried logging in with a wrong user name or password just to see what happens and it tells me I need the correct login information error message.
I would like top also note that I did correctly setup the mysql database, and everything was a go there as well with the setup wizard.
The only thing I could think, is that the files for powerstore are setup in a sub directory inside the main root directory on the server, they are not actually in the root folder.
I was wondering if my problem is occurring because the files were not uploaded to the main root folder.
The reason I didn't upload them to the main root folder to begin with is because the folder will eventually have its own domain/web address(In this way we will eventually be hosting multiple domains from this provider, and each site will be hosted from a seperate folder), but for now We want to test powerstore from this folder. Do I need to assign a domain name to the current folder where it is located so its folder will become the root folder for the powerstore files? I hope that wasn't to confusing.

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When you say that the installation wizard finished, does this mean that you got through all 7 stages and the problem only showed up once you had a 'working' site and then tried to log in to The Admin area? Or did the problem show up at stage 3 of the installation wizard when you were first asked to choose and enter an admin username and password?

If the former, there may be a problem in your database.To rule it out, firstly, check that you are using the right Admin Username and Password.

Go to your online Database, select the table 'wa_settings' click browse, and look at the last two records (73 and 74) these have your admin username and password.

Secondly, check the paths for your store, still in table 'wa_settings', Check:

Record 1: (Root URL) - value should be: YourStoreDirectory/
Record 9: (Local Root) - value should be: /YourStoreDirectory/
Record 10: (Remote Root) - value should be: /YourStoreDirectory/

(The values will obviously reflect your own site and folders).

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what I mean is...

OK I finished the wizard.. thats what I meant. mnans I setup the databse and correctly pointed the wizard to that database..... the next thing was I entered a username then password for admin.. which I did do. when the page opens for me to log into.. I put in my login and it does not login in.. the page is missing the content such as the logo and other things i saw on the demo page for powerstore.. the only things that are on the page:
a blue bar
username field
password field

I looked in the settings you mentioned and everything is set up correctly. I even uploaded all of the powerstore files into the root directory ....
here go check it out.. this is what I see:

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Hi Joshua,

Thanks for explaining that.

In your first post, you say, "files for powerstore are setup in a sub directory inside the main root directory on the server, they are not actually in the root folder."

But I see that your Admin page is in the root directory of your site (but the Images forder isn't - which is why things look a little different).

You may need to explain the exact structure of your site so we can move forward a bit. All of the Files and folders of PowerStore must be in the same directory, for it to function correctley.

On your Admin page, the menu is missing, whereas on the public areas, (i.e. the 'Home' page the menus are accessible.

As the paths to the menu folder and files are correct in both the Admin page and the public pages, please could you check your Admin pages, and make sure that the paths to your 'Connections/PowerStoreConnection.php' file are correct? On your Admin pages there should be a line near the top of your page:

<?php require_once('../Connections/PowerStoreConnection.php'); ?>

Can you confirm that it looks like that?


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Ok thanks for getting back to me...

Actually the files were in a sub directory... but I moved them to the root directory to test whether powerstore was not working because my files were in a sub directory and should be in the root directory. after moving them it still gave me the same result. as for the images folder it "is" in the root directory. without sitting here listing every single file.. I can tell you that all of the powerstore files are located in the root folder. to test whether the files became corrupted upon upload I actually browsed to the image logo.png in the images/admins folder and opened it to edit it right from off of the server and it looks just as it should... but yet it wont show on the admin login page.. even the store part you mentioned is devoid of several elements.

I went to the admins folder and opened the home.php to check for that line of code and I found it. Below I pasted the line of code from "Admin/Home.php":
<?php require_once('../Connections/PowerStoreConnection.php'); ?>

Ill be here man, thanks for that help.


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Hi Josh,

Many of the Store images aren't showing because the folder in root directory is called 'images' insted of 'Images' - it needs an upper-case 'I'.

If all your store files and folders are now in the root directory, then the entries in the database (mentioned in a previous post) should be:

Record 1: (Root URL) - value should be:
Record 9: (Local Root) - value should be: /
Record 10: (Remote Root) - value should be: /

If you alter those, we can go from there.


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OK pictures are now working.. still not logging in

Ok so good eye on the images folder being lowercase, that one was totally my fault.. happened when I was setting up the local folder I went ahead and made an images folder to connect dreamweaver to before I extracted the zip to the main local folder

So I did check those areas... any other Ideas???

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As Neil says you have a path fault which is preventing your page form loading.

My suggestion is to start from scratch.

Delete all the files in all directories because you may now have confused the issue with copying files, and as you have done little modification it's as simple to start again.

Access your database and then empty it.

Copy the core files to your root directory and then type in

As before the setup will start. Go through it and see if in theend you can access the admin pahges etc.

If you can then you have proved your server is setup and all files have the relavent permissions etc.

Why do you want to put the files in a sub directory? If it's an add on to an exisitng site then just rename the ps3 index.php to enter.php and alter the PS3 menu system to point to enter.php instead of index.php - a two minute job.

If you do want to use a subdirectory then delete everything again and ftp the core files into your chosen subdirectory.

The run the setup. If it all works great if it doesn't then find one path that works and use that as a basis to change the path structure in the globals.

Sorry if thats confusing ;-)



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Sorry forgot to say that in the case of one of my sites where PS 3 is in the root records 9 and ten in was_settings table are set to / - which works perfectly.

As Neil says add you own directory to these but remember Case is important



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Wow thanks alot for all of the ideas

OK guys it might take me a few to clean everything out and re upload....those little files take a while to all But I fallow your thinking on how things may be screwy because they were handled wrongly to begin with.. then copying that same error over to another folder just doubles the issues.

As for why I am choosing to use sub directories:
Our host provider allows us multiple websites, which the Powerstore at this moment is for two current clients who have different websites(with many more to come I'm sure). A sub directory can be turned into a separate website all together with the redirecting of a domain to that folder. Sooooo that is our plan.. one main directory full of client website folders.

Ok so the Powerstore will be used on two separate websites.
-1 is for a jewelry retail sales company.
-2 is for a professional makeup artist selling his line of special fx makeup kits.
Each sub directory will have a domain redirected from their currant websites to these folders.

Anyway, I hope I'm making
thanks again, I will let you know if it works soon as its done.


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