Either you have not entered a Username and Password for the ASPEmail SMTP server, or you have entered the wrong values.
Contact the host, they will be able to tell you the correct Username and Password to use. you will need to edit the Universal Email instance, and enter the username and password values on the first page of the wizard.
Thank you Jason for your feedback on this. I appreciate your help.
The host is a regular Windows Server host and they don't know anything particularly about Universal Email. When you say about the "Universal Email instance", where is this? I have FTP access so I think I should be able to find it. Or is this something that is in memory when the Windows asp application runs?
But what of the wizard? Is this a .asp file that can be initiated through a browser?
Sorry to be so vague, but as I said this is a friends website who doesn't know anything about the workings of this. Thanks in advance for any more help you can give.