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SuperSuite User Disatisfied

Thread began 9/14/2009 10:52 am by tykwondoka376105 | Last modified 9/21/2009 7:49 pm by tykwondoka376105 | 2643 views | 8 replies



I am in the same boat as tykwondoka376105 (and pretty much every other WA customer pre the lease deal.)

First off, no flames! (one of the major reasons I dislike any sort of forums - too much emotion and not enough logic).

I have to say though, it is very disappointing to see my significant investment (and the treadmill of upgrades) pretty much discarded, in favour of a new scheme to increase cash flow.

I also found the Support comments to be pretty confronting, I did the math too - and the facile comments about car prices just do not wash. Those of us who own the Suite are far worse off than those who can now lease - and for a representative of WA to say, in essence, "tough bikkies" is not good customer service and not even good manners...

I have always found (in near 40 years in IT) that arrogance and dismissal (or spin and BS) may get you a breather - but the customer has a loooonnng memory. Even when it is bad news; BE HONEST!!! It will not perhaps earn you a big smile - but it does earn you respect - and the customer is confident in dealing with you...

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