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Support: PowerStore 3

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PowerStore Documentation

Here you will find all the documentation regarding this product. If you are using this product for the first time, view the Getting Started Guide below.

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Frequently Asked Questions

Can I use WebAssist Extensions to modify the Solutions?

The WebAssist Extensions have been used to apply functionality throughout the WebAssist Solution Packs.  In many cases, you can use your extensions to modify the functionality of the Solution Pack to suit your needs.

There are an endless number of modifications that can be made to a Solution using a WebAssist Extension.  However, in order for someone to succeed with modifying a Solution with a WebAssist Extension, make sure to complete these steps:

  1. Become familiar with the extension you are going to use before attempting to make changes.

    Refer to each product's Getting Started Guide for information.  In particular, note how to reenter the product's interface to make changes. If you have never used the particular extension before, you should probably learn by applying the product to a separate site before changing the Solution Pack functionality.


  2. Define a Dreamweaver site where the solution pack files are at the root of the site.

    This is necessary for WebAssist extensions to find the appropriate files for making any modifications.


  3. Set up a local testing server for running PHP and MySQL if necessary.
    If you intend to make dynamic changes that will need to reference your database, you will likely need to have defined a testing server.

    See Setting up a Testing Server for Windows or Setting up a Testing Server for Mac OS X for more information.

Note: To avoid breaking functionality in the Solution, it is important that you become familiar with the Extension first.  You should also confirm that the particular extension was used when creating the solution before trying to use it for making changes.

How do I give my Database User Account "Create View" privileges?

If you cannot modify the Create View privileges from within your cPanel or phpMyAdmin, you can manually run a SQL script to add this function.

Note: For many shared hosting accounts, this will not work as the Hosting Provider may have disabled this functionality entirely.

Within the SQL script dialog window of your database management tool, run the following script.

GRANT Create View
ON [db name]
TO [db username]

Replace [db name] with your Powerstore 3 database name.
Replace [db username] with your database user account.

For more information on assigning user privileges: http://beginner-sql-tutorial.com/sql-grant-revoke-privileges-roles.htm.
How do I edit my PowerStore navigation in CSS Menu Writer?
To edit your PowerStore navigation in CSS Menu Writer, you will need to follow these steps:
  1. In your PowerStore files, navigate to the CSSMenuWriter\cssmw_admin directory.
  2. Select menustyle.xml and press Ctrl (Cmd) + C to copy.
  3. Navigate to the CSSMenuWriter\cssmw_home directory.
  4. Press Ctrl (Cmd) + V to paste this file to this location.
  5. In Dreamweaver, open the Main.dwt file from the Templates directory.
  6. Click once on the menu, choose Edit from the CSS Menu Writer Properties inspector.
Does my first order have to be Order #1?
No. If you wish to change this, you need to change the starting value for the auto incrementing. This can be done pretty quickly by executing the following script on your database through your preferred management tool.

Orders starting at 100
ALTER TABLE ps3_orders AUTO_INCREMENT = 99;

Users starting at 100
ALTER TABLE ps3_users AUTO_INCREMENT = 99;

My CAPTCHA graphics are not displaying on my testing server.
If, when previewing your contact form on your local testing server, you find the Captcha graphic is not displaying, you may need to enable the GD library on your local web server.

For more information review the following How To:
How to enable the GD Library on your Testing Server
The shipping rate that is being returned does not match UPS's website.
If the rate that is being returned differs from what you are receiving from UPS, it is likely due to the type of service you are receiving from UPS. The rate that is retrieved through the UPS API assumes that you have a UPS Account where your packages are picked up for delivery on a regular basis.

You may want to review some settings on the UPS calculator to obtain matching rates.
I am receiving an Access Violation error when adding products.
Make sure that you have read/write permissions to the Images/Upload directory. Otherwise, you will encounter this error when trying to upload an image for a product.

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