Mail sending issues

My client is not receiving email submissions from their website. This has been a random problem.

Any idea what is going on?

Thanks.

Your FROM address is set to come from the form... and your TO addresses are GMAIL and AOL addresses.

Gmail and AOL have one of the most strict anti-spam policies. They can certainly detect that the emails are coming FROM your website and not from the email address they claim. That is probably the primary issue. To fix that, just update the FROM address to a valid email address using the same domain as the website. You can still set the reply-to address to use the email address from the web form so that you can reply to the emails sent without hurting the deliver-ability.

Another issue could be the DKIM or SPF record setting on the server itself. I use: https://www.mail-tester.com/ to test my emails and refine the server settings and email content to improve spam scores to help make sure they get delivered when I have issues.

Lastly you could update to Data Bridge v2. We have an improved email code base that can help with delivery including the ability to send with authenticated SMTP like you would with your phone or computer, which have much better SPAM scores with less configuration requirements.

I have a question along the same lines.

Emails coming to us from noreply@ouwerbsite.com (from our form) go into the inbox, but emails coming from the client's email address, but from our website form, go to the junk box. I have email set up to come FROM the person filling out the form with the email they provide. Does the DKIM / SPF not apply in this case even though it is being sent to us, through our hosting server. I think the answer is that they have to come from @ourwebsite.com, but just wanted to see if you can shed more light or if there is a way to make it work. Thanks.

You should always use your email address as the FROM line.... you can use the person filling out the form as the REPLY TO line.

DKIM and SPF check that the email comes FROM the email address it claims to. So when you replace it with the email address of the person filling out the form, it will fail that check and could get marked as spam.