eCart doesnt work in other countries :(

Hi there, I just been contacted by my client who has informed me that their customers in the USA cannot place orders on the website I developed (my client is a UK based company) and I used PayPal Express for the payment system in eCart. I have been informed that they get a lot of emails (which are automatically sent to them if a customer of theirs gets redirected to the websites "failure.php" page. this seems to be any customers in the USA (I have checked and one of their Australian customers has successfully placed an order on the website) So not sure why UK and Australian customers can successfully place orders, but USA customer cannot....Im attaching the "checkout.php" and the "confirm.php" pages, perhaps you can see something I have missed in the coding. would be grateful as always for the help :)

regards

Chris

can you reproduce the problem if you use an american billing / shipping address?

if so, add the following code to the failure page:

<pre><?php @session_start(); var_dump($_SESSION); ?></pre>

This will write the session contents which will contain the response from the gateway to help us see what is wrong.

NOTE: The session contents will contain sensitive information that should be removed before posting here.

hi - i dont know if i know the issue, but a quick thought was if you are using USA as the country code or US. i got tripped up on this one time and it does cause orders to fail.

Hi Jason will do as you suggested (a side note is that I heard the customer had used a credit card as payment on the paypal website (without logging into a paypal account) But I am under the impression that on the paypal website you can do this without loggin in.

@Sam..I am using country codes. how did you resolve it?

another side note: obviously its set up to send a failure email to the client if a transaction goes wrong and the contents of that failure email are taken from session variables..now when the client gets these failure emails the dynamic content doesnt display (ie the session variables arnt passing to the failure email...yet the american customer their failure email did contain the dynamic content from their session variables) not sure if this is relevant in problem solving?

Hi Jason, im not sure if I can do a real test (since im in the UK and on paypal I would need to put my uk address that matches my credit card...I did do a test where on the website I used an american address (for both billing/delivery) (i used webassist address details as a test) i then got directed to paypal (it had already entered the card details address as the one i entered on the website so i had to change that to a uk address to match my credit card...i then clicked on continue and it redirected me back to the website confirm page (however i had to manually type in the url for the failure page (since my first test was a success so now my second test i wanted to see what session variables are shown on the failure page)...so here they are:

array(57) {
["waue_failure_1_Total"]=>
int(0)
["waue_failure_1_Index"]=>
int(0)
["waue_failure_1_Remaining"]=>
int(0)
["waue_failure_1_Log"]=>
string(57) "Sending To: sales@dinkyfingerprint.co.uk... Success
"
["waue_failure_1_From"]=>
string(60) "The Dinky Fingerprint Website "
["waue_failure_1_To"]=>
string(28) "sales@dinkyfingerprint.co.uk"
["waue_failure_1_Subject"]=>
string(26) "Order Failure Notification"
["waue_failure_1_Body"]=>
string(2988) "
--WAMULTIBREAKWA
Content-Type: text/plain
Content-Transfer-Encoding: 8bit



The Dinky Fingerprint Company
WEB: www.dinkyfingerprint.co.uk
Email: sales@dinkyfingerprint.co.uk
Telephone: 01628 623386


An order has been rejected by the website
Customer Details
Mr. Christopher West
6815 Flanders Drive
Suite 100
San Diego, CA,
92121. US

Email: designerwest@live.co.uk
Phone Number: 888.490.1545
Mobile Number:

--WAMULTIBREAKWA
Content-Type: text/html


obviously my first test using an american address was a success so not sure if this was because i had to enter my uk address for my credit card details on paypal website...in other words...is the failure coming from a trigger from the paypal website? and perhaps this trigger failure doesnt exist since i had to enter my uk address fro credit card details (even though i had still entered an american address on the main website for both billing and delivery) perhaps that part of the process doesnt matter on the paypal website...so im thinking its the paypal side of things thats screwing up but i cannot test that as im not physically in american and so dont own an american type credit card to test properly :(

any suggestions or thoughts? is there something that needs to be changed in my clients paypal account for international orders? on the past files i provided is there anything in the paypal express code snippet that could prevent amercian orders (even though australian orders work)...its odd.

Chris

Without being able to reproduce the problem it is impossible to tell what the cause is.

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

my particular issue was i was submitting US code as USA. it would decline.
once i change my code to US it accepted them.
so just check that to make sure its not something that simple.