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Help trouble shooting Slow website

Thread began 1/23/2012 4:24 am by jon392819 | Last modified 12/18/2013 11:53 am by Patrice | 1510 views | 20 replies |

jon392819

Help trouble shooting Slow website

Hi All, a newish powerstore install with minimum design changes is loading pages very very slowly. The site is here: www.cinemasecrets.ie/

The client is adding products at the moment. Any suggestions on how I trouble shoot why its so slow?

It is hosted on a shared hosting plan and all other sites on the same plan with database connections etc are running fine.

Thanks in advance for any help...

Jon

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Jason ByrnesWebAssist

I have created a support ticket so we can look into this issue further.

To view and edit your support ticket, please log into your support history:
supporthistory.php

If anyone else is experiencing this same issue, please append to this thread.

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Dan808

Slow page loads

The site wheezingeezer.com has slow load times. I have a feeling it is GoDaddy servers. However they state there are not any any issues. I had this problem a few months back, then the load times seemed to mysteriously clear up. Sort of. When I saw this post I knew I had to chime in. Does anyone else have GoDaddy "Grid Hosting" issues?

The site owner is in the process of setting up magazine ads and affiliate programs to boost traffic in the Spring. (March April). I need to be sure the site can handle the traffic and not choke once the counter starts rolling.

I have checked all graphics on the site and minimized .png file sizes. I did housekeeping on the server and cleaned out most unnecessary files. It just seems 4 to 6 second load times are unacceptable (Sometimes longer). I know the GoDaddy servers are in CA. and I am located in IL., but it should be faster.

My ISP is Comcast and I have a cable modem. I can only imagine how slow DSL or Satellite load times must be in FL.

Thank you WA.

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Jason ByrnesWebAssist

here are updated copies of the webassist/themes/theme_open.php and
webassist/themes/Default/images/installed.jpg files that should help speed things up.

also included is a ps4_indexes.sql script that will create indexes for the Power Store tables. for details on how to run the sql file, seer the "How to import a MySQL (.SQL) file to your database" tutorial on the learning resources page:
resources.php?utm_campaign=Forum_header&utm_medium=Forums&utm_source=WebAssistForums


one thing that can effect performance in power store is product options. when entering product options, make sure to use the correct option type. For the most part, simple options should be used. Only use advanced options if the option should effect the product price or you would like to change the description.

Attached Files
Archive.zip
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biz295654

Jason: My client is still complaining about slowness. I know Ray looked at it during the last paid ticket, so wondering if this is a new fix or if we've already tried it. Thanks.

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Jason ByrnesWebAssist

no, this would have been something Ray already tried. Update the ticket I started previously if you would like to have Ray take a further look.

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biz295654

OK. Thanks... I think all that can be done, has been done. It is just a HUGE cart.

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biz295654

It looks like that ticket is closed. Here's why client is unhappy.

I have two sites, both using cart database, as explained over the course of this project. One site, is hand rolled, but uses the images, data, etc... very fast. But once a visitor clicks on "buy" it jumps over to cart and bogs down.

It is very noticeable but both sites use same db. Any assistance, most appreciated. Several paid tickets, but happy to pay another if you can solve it.

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Patrice

Same client. The store has heavy traffic this month. The front end is fine, but it's slow in the admin area. I checked db tables and ran check and repair but there wasn't any warning. Client is trying to view newest orders so they can be fulfilled. Anything I can look for? I also opened a tech support ticket with my server gods and they report load is balanced and mysql is running fine. Any ideas?

Thanks

Notes in PM

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Jason ByrnesWebAssist

see PM

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