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Differentiating confirmation emails to a customer and myself

Thread began 8/02/2010 12:03 pm by rikaG_510 | Last modified 8/09/2010 11:47 am by Jason Byrnes | 681 views | 3 replies |

rikaG_510

Differentiating confirmation emails to a customer and myself

Hi,

Thanks for your support, my online order site is finally working properly!
Now, I just realized that I might have to add another function tho.

At the moment, after a custmer sending an order successfully, a confirmation email is sent to the customer, and the same email is BBC-ed to myself. Since I need to be able to see all the info (such as mailing address) in full detail, customer info is fully shown in this confirmation email.

[[[ First question]]]
How much do you think personal info should or shouldn't be on the confirmation email?

I wonder if the current confirmation message of mine is not so secured-looking way to confirm customers. So I think I'd like to minimize customer's personal info. This means I need to differentiate confirmation email into two - one for me with full detail, the second to the customer with order detail, and minimum amount of personal info of customer.

[[[ Second question ]]]
Can I do this by adding some setting to UE wizard on confirmation.php page? If so how? Or does this require major operation?

I've searched forum and found a few threads with similar inquiry, but they were a bit old and I didn't fully understand.

Any help will be appreciated!
Thank you in advance.
Rika :-)

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Jason ByrnesWebAssist

including the customers billing and shipping information in the receipt email is a standard practice.

just make sure not to include the customers credit card details in the email, but this will hold true for the email you send yourself and the email you send to the customer.


If you want to send a different message to your self then the one that is sent to the customer, you need to add a second universal email server behavior.

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rikaG_510

Hi Jason,

Sorry I didn't reply right away, and thank you for your advice.
I see. So it's a standard practice to include an address in detail.
Since my site is offering offline payment, we won't need to have credit card number typed in by customers, so I don't have to worry about that.

Thanks!

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Jason ByrnesWebAssist

you're welcome.

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