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pp_confirm page won't update user details

Thread began 3/25/2010 1:46 am by downloads336743 | Last modified 3/25/2010 2:08 pm by Eric Mittman | 942 views | 2 replies |


pp_confirm page won't update user details

Hi there,

I've been trying to use Powerstore on an Australian website. I have seen in another forum post that it is possible to use paypal express and have the client enter cc details (showthread.php?t=3291& the post by Anitah - i followed it through to the near end - and so i set up my store to work with paypal express. It goes through the process with paypal (i can enter cc details etc) and then returns to the website, but it doesn't update the user details onto the page. I can go further and even achieve sale success - in theory at least - it doesn't show up in Paypal but does in register as a sale within the backend. Somewhat the same issue occurred on this post : showthread.php?t=3590&highlight=customer+details+pp_confirm&page=2 for MJMurphy and a ticket was opened and so i don't know the result.

Can someone within Webassist (or someone with a bit of knowledge) help me with this issue. I've been going around in circles for the last 4 days now believing that i could successfully use paypal with Powerstore here in Australia.

I've bought lots and lots of webassist software and to be honest never had this much difficulty.

Any help would be greatly appreciated!
The cart is here (in basic shape) and theres a test product on the site : store

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Eric Mittman

I think that I just responded to another thread were you are working on the same issue, here is a link to it for anyone else that finds this post.


In my latest response I included some info that I found about using a credit card with Express Checkout or making the purchase without a PayPal profile.

I noticed in this post a link to your site so I added a test item and went to the checkout. When I clicked to Pay with PayPal I was taken to PayPal to sign in and complete the purchase. I had the option via a link on the left side of the page to continue checkout. When I clicked on this link I was given the option to enter my credit card info and proceed with the transaction, I'm including a screen shot of the link I clicked on.

You should give this a try yourself to see if this is a location limited option, I'm located in the US, maybe this is why I have this option.

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Eric Mittman

Sorry about the incomplete reply in my last post, I did not even mention anything about the Payer Profile issues you were having. I have opened a ticket for you on this issue so that it can be looked into further. To update the ticket login and visit your support history.


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