Tutorial created by Team WebAssist
WebAssist uses product activation to help eliminate piracy and keep software costs low. This tutorial discusses WebAssist product activation and what to do when you encounter an activation error.
The activation screen appears the first time you attempt to use the extension.
If you've successfully activated your WebAssist product and are asked to activate it again, the extension is unable to properly write or retrieve the serial number in your installation folder. For example, if the extension is installed under the Administrator profile and you are logged in under a different profile, you may not have write access to the required directory. Installing the extension under the current user profile should resolve the issue in this case.
Another reason users have experienced this problem is because the folder names in the path to the Dreamweaver Configuration folder may include a name that is different from the localized language Operating Systems with which we develop and test our extensions. For example, the Norwegian localization of Windows XP uses the name “programdata” instead of “Application Data” folder.
Possible reasons for activation failure and their resolutions are listed below.
Too many activations
Sign into your Download Center and select the Clear Activations link. You can clear your activations once every 24 hours. Once cleared, proceed to activate your extension with your serial number.
Wrong serial number
You, most likely, have incorrectly entered the serial number. The most common mistake is to leave space characters before or after the entered value, but it may be a typo when entering the serial number itself. To prevent this problem, copy and paste the serial number – without selecting either of the surrounding spaces - directly from your email or Download Center.
This occurs when your Internet connection is lost or if a proxy server is being employed. If you are properly connected to the Internet and continue to get this message, visit Tech Support for assistance.
This occurs when virus detection software or a firewall solution which is suppressing HTTP access for Dreamweaver. Often you can change a setting to allow access or temporarily disable the software to prevent this problem.
If you still get this error, first restart your computer and try activating again. If activation fails, visit Tech Support and we’ll provide instructions so you can use the extension.
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