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purple text in html version viewed in Gmail

Thread began 10/25/2009 8:11 pm by barbara224891 | Last modified 10/26/2009 3:05 pm by Jimmy Wu | 4487 views | 2 replies |

barbara224891

purple text in html version viewed in Gmail

Hi, I'm using Uemail to generate some emails to confirm when a person registers for something. We're finding that if the recipient uses gmail, some or all of the text sometimes shows up in purple rather than black, like you might see in a visited link, though the text in question is not a link.

When the emails are viewed in another client, like Outlook, the text is black. When a recipient who sees it in purple in Gmail goes to forward it, the forwarded version will be black.

I've tried adding inline CSS to force the text to be black, as it disturbs the client that the color is not uniform, and this works. But it's a bit of a bother and we're just wondering why this should be necessary.

I suspect the answer has something to do with gmail, but it's obscure to me. Since we're in the testing phase, we've received many copies of the email in question, usually with some small differences, but similar enough that gmail is bunching them together as belonging to the same thread.

Anyone else encountered this quirk?

Barbara

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Office Guy-172461

Don't have a solution but I found this:

  Quoted text is purple

Gmail displays in purple any text quoted from previous messages, making it easier to recognize information from past messages while participating in a conversation.  



Could it be that it happens on the second email they get?

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Jimmy Wu

It does seem like this is caused on gmail's end and not with the extension itself. As Office pointed out, gmail sets the text as purple when forwarding or replying to an email, so it may be related. Can you try deleting that thread and send the email(or use a different gmail account) and see if the text is still purple on that new email thread?

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