close ad
WARNING: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Trouble placing an order

Thread began 1/30/2010 8:22 pm by toby379423 | Last modified 2/28/2010 1:35 pm by iggymak198560 | 1007 views | 6 replies |

toby379423

Trouble placing an order

Yesterday someone tried to place an order with their credit card (not the PayPal method) and got this message:

Transaction Not Completed
We're sorry
Your transaction could not be completed. Either your credit card information or billing address has problems and cannot be processed
Please return to checkout and try again.
Paypal Full Response :
AXLP.f66Q1DzmHFsc3AqCYZdCS.RAGTT.BNKnYiB5jFmjn5Z0ING97qK2010-01-30T00:49:24ZFailure576d3509c7002Gateway DeclineThis transaction cannot be processed. Please enter a valid Credit Card Verification Number.15004Error00C22.20116879129.13YNUSPS Full Request :
USPS Full Response :

The funny thing is I placed 2 orders today using both methods without a problem. Does this seem to be a more specific issue with the person who placed the order or is something else?

Sign in to reply to this post

Office Guy-172461

That just means that their credit card was declined or their billing address did not match the one on file with the credit card company. Not much you can do about it.

Sign in to reply to this post

Les CrowleyBeta Tester

The full response tells you exactly what the problem is...

Please enter a valid Credit Card Verification Number.15004

Sign in to reply to this post

iggymak198560

Interestingly...

My customer just said they got a mail from someone who had this problem. We use Authorize.net.

I've been trying to order something myself with my card and it is also going to checkout_failure...

I know I'm not putting in wrong info... and the card's good... so?

I'm perplexed.

I just called and left a message to see if they got any response from Authorize.

Sign in to reply to this post

iggymak198560

just put code in for full response

from another thread and got this with my card...

Full Response: 3::1::270::Line item 1 is invalid.::::P::0::1cd4afa458cd10a69ac8::1 Dr. Harvey�??s Whisker Smackers (55)::10.02::CC::auth_capture::::Ignatius::Makarevich::::67 Valley Rd.::Cos Cob::CT::06807::US::2062538391::2036619326::iggymak@ifmproductions.com::Ignatius::Makarevich::::67 Valley Rd.::Cos Cob::CT::06807::US::0.0000::::5.0800::FALSE::::E3DFDA1BA05F72EF09DE2C9900882DC2:::::::::::::::::::::::::::::::::::::::::::::::::::::::

Is it talking about the product as "line item one"?

Sign in to reply to this post

iggymak198560

I think it is saying it's the product

because I just ordered something else and it went through fine

What could be wrong with the other product? The name? It has ´ in it to show an apostrophe... maybe that stopped it?

But...

The product that lady ordered had just a regular name.

Yikes!

Sign in to reply to this post

iggymak198560

fixed!

The problem, on my end, was the apostrophe, whiched I'd changed because it stopped the PHP, and now have removed it and reworded the product name... and the same product I'd tried before went through!

So, cant have " ' " in the product name.

Category is okay with it if it's in the apostrophe code.

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...