Error msg JavaScript error

I got this message when I tried to import a site:
At line 438 of file "C:\Program Files\Adobe\Adobe Dreamweaver CS3\Configuration\Floaters\WA_SiteImport.js":TypeError: siteDomain.match(pathURLPat)has no properties

Also one of your FAQ fixit notes instructed me to open windows explorer and put %appdata% in the address bar. I am running win xp and there is on address window in window explorer, so how do I find that %appdata% ? I did a search for it and got nada.

If you don't have an address bar to put this into you can just browse to it directly, here is a link to instructions on how to delete the cache file and the locations you can find it at:

146/

Please give this a try and let us know if you have any further problems.

deleted it twice and still got the same message when I tried running the program.

Did you go on to try the renaming of the configuration folder? If not please give this a try, if you are still getting this error I will open you a ticket as soon as I see your response.

I do not have any instructions on how to rename the config file. For that matter which config file?

A note of frustration: This is one of the worst tech support services that I have ever experienced. I realize the cost of having a voice service, but at least you guys could have an IM one. I run a non-profit youth program that had one of its websites lost when the ISP went out of business and we did not have a backup. I found an archived version and need to grab it. I have never gotten this program to work and these forum postings are already taking a week and I have no answer. Please either email me or call me or do something so that I can accomplish what I paid for and can get back to saving kids!

I understand your frustration about the error you getting. The instructions for renaming the configuration folder are in the link that I posted in my first response, I'm putting here again for reference.

The reason I have asked to you do this first is to determine if the error you are getting is due to some sort of file corruption. If it is then this is the way to resolve the problem, if you try these things and the problem persists then a ticket would be required to get some more info and do some more in depth debugging of the problem.

I'm opening a ticket for you on this issue, to update the ticket login and visit your support history. The first thing that I will have you try is to rename the config folder to determine if this is the cause and if it is not we will move on.

146/

So you want me to rename the configuration folder, the one that is right under Dreamweaver 9 in the directory as in:

[DW CS3]
C:\Documents and Settings\[User Name]\Application Data\Adobe\Dreamweaver 9\ Configuration

to something like: xconfiguration ?

The instructions say to also remove the extensions (You will need to completely remove all of the existing extensions after removing the configuration folder). How do I do that?

You remove the extensions by opening the extension manager and uninstalling any extensions that are listed. If you do not do this step you will be left with a recreation of the old configuration and possible leaving any corruption intact.

you didn't answer the question in #7