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Web Assist not available to IE6 users

Thread began 10/01/2009 7:45 pm by Reynold | Last modified 10/06/2009 12:42 pm by Cologne | 2935 views | 19 replies |

Reynold

Web Assist not available to IE6 users

Hello,
Why?

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Ray BorduinWebAssist

We thought website developers and designers, our customers, would have access to more recent browsers.

Our products support IE6, we just didn't feel the necessity to make our website work on IE6, because quite frankly people that only have access to IE6 aren't our customers given what we sell.

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neil186288

Originally Said By: Ray Borduin
  We thought developers, our customers, would have access to more recent browsers.

Our products support IE6, we just didn't feel the necessity to make our website work on IE6, because quite frankly people that only have access to IE6 aren't our customers given what we sell.  



That's interesting Ray, - your customers should be developers? People just trying to build a site to promote their (non-development) business will be surprised to hear that. Is this WebAssist's new Policy?

That would actually clear things up for a lot of people. Perhaps you should let your marketing people know.

Nice diplomacy, by the way.

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Office Guy-172461

It should be no surprise that most of the customers of a company that sells developer tools, are developers. That does not mean that only developers can benefit from the tools.

It does mean that it makes sense to structure your products and support to serve the needs of the target customer base. When a non-developer comes into a store that caters to developers, it is best to come in with a willingness to learn, rather than expect everyone to adapt to your needs.

To learn how to use a tool, a better use of time would be to ask questions instead of focusing on how hard it is for the beginner. If the documentation is lacking, it puts a burden on support and will likely be revised in the future.

Focusing on the effort it takes to learn something new, is counterproductive at best. Asking how to accomplish something, helps everyone in a similar situation. Complaining about tools not being simple enough for beginners, wastes time that could be spent learning to use the tools.

Constant digs at the people that know how to help, is also counterproductive. I expect that the people at WebAssist have been running their business long enough to know what they are doing. If they listened to all the people that tried to change their business model, I'm sure that there would be a lot of people out of work by now.

Putting ideas into the suggestion box is fine as long as it's done with the knowledge that you have no way of knowing as much about their business as they do.

Trying to tell people how to do something that you haven't fully learned, adds to the confusion. If a poster is already getting help, it is best to let them complete the diagnostic process before sending them off in a different direction. The focus should always be on solving the issue of the original poster. Complaints can be addressed in a separate thread.

10 Tips for getting quick help from a support forum
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Ray BorduinWebAssist

Most of our customers are either web developers or designers, or are at least saavy enough to update their web browser.

The end users of our solutions could be anyone, which is why our product and solution output is supported by earlier browsers such as IE6.

The least-technical person that may use our products still needs to:
1) Register a domain name
2) sign up for a hosting account
3) FTP web pages

We felt that if someone were saavy enough to do these things they could also update their browser. We checked our browser statistics and less than 2% of the people were coming in using IE6, so it didn't seem worth developing for when we could offer a better experience with a more modern browser.

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neil186288

Hi Reynold, it seems that when WebAssist checked their browser statistics, less than 2% of the people were coming in using IE6, so it didn't seem worth developing for when they could offer a better experience with a more modern browser.

If you want to update to IE8, you could do so here:
default.aspx

Or you might want to switch to FireFox here:
firefox/


---------------------------------------------------------------------------------
Web Developers might want to look here:
ie6update.com/
---------------------------------------------------------------------------------
Office Guy,

"Trying to tell people how to do something that you haven't fully learned, adds to the confusion."

At last. Thank you.

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lordmatrix

IE6 is the cancer of the web.
WA, you did the perfect choice.

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Reynold

A waste of time!

Seriously, I dont need to be an expert! Your tinkering with the browser and denying users from IE6 access is one whole loads of rubbish. What efforts? Without users you will have no business! Your IE6 reasoning is very weak, you say you only want to support new browser users or that al your customers are developers.

Put it to the vote. How did you become the expert? Which came first, your customer use your products then you got the experience. Or you was experienced to start with and you decided who should see what.

Honestly, your arguments are poor!

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Reynold

Originally Said By: lordmatrix
  IE6 is the cancer of the web.
WA, you did the perfect choice.  



Dont be silly and state stupid remarks like IE6 is the cancer of the web! It is a browser you get with your desktop. Users have no choice but to use it, most dont own the platform they work on. Most do not change because it works and they have already paid for it and do not want to pay for it again.

You are either very sheltered or non-inclusive in your choices!

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Office Guy-172461

People have many choices in browsers:
browsers_stats.asp

No one has to use the browser that comes with the OS.

Most developers own their platform or work for companies that know enough to keep their browsers reasonably up-to-date. IE6 was released August 27, 2001.

All versions of IE are free, no one has to pay for them.

You are starting to sound like a troll.

BTW they already have a vote. Only 2% were using IE6. If a serious web developer doesn't want to upgrade his browser, he can always go to the library and use their computers to view the WA site. Or just install Firefox. You don't have to limit yourself to one browser.

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