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Form for contact not working

Thread began 12/06/2021 10:18 am by jhood-fysh78990 | Last modified 12/09/2021 9:49 am by Ray Borduin | 548 views | 6 replies |

jhood-fysh78990Beta Tester

Form for contact not working

Hello,

I have a form on a webpage that is not working now. When I run a test results php script, the comments field always returns a failure. Originally, it was a required field, so I edited the code to remove the required status thinking that would fix the submission error but it did not.

I have attached the page as a private message

thank you

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Ray BorduinWebAssist

Delete line 14 to remove the server validation on the Comments field.

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jhood-fysh78990Beta Tester

Hi Ray,

Thank you for the quick response.
I tried what you suggested and still got the error. Here is what I get when I run the Test submission script.

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Ray BorduinWebAssist

Who is your hosting provider? Is john@wwmore.com a valid email address? Can I get FTP access and a url to test? I'll see if I can debug and figure out what is wrong.

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jhood-fysh78990Beta Tester

Thanks for the response ray. I have included the information you requested.

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Ray BorduinWebAssist

It looks like your server is configured to not send emails if they aren't FROM a valid email address registered on that domain.

You will have to use one of the @archercaptioning.com email addresses as the FROM address listed here: https://us.cloudlogin.co/mail/

When I did that on a test page it was able to send.

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jhood-fysh78990Beta Tester

Thanks Ray,

I will make that change.

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