close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Known issue (and solution) for Confirmation Emails Not Sending

Thread began 9/18/2009 5:14 pm by Anna Robinson | Last modified 10/13/2009 6:03 pm by Jason Byrnes | 2981 views | 6 replies |

Anna Robinson

Known issue (and solution) for Confirmation Emails Not Sending

Thank you to our customers, who helped us discover two confirmation email issues on PowerStore v2:
1. After a user registers using the users_Registration_full.php page, the confirmation email is not sent.
2. An email receipt is also not sent when the customer checks out.

We are now offering a simple fix in the Download Center of our website. Log in and visit downloadcenter.php. Click on PowerStore; then click on the Known Issues section. Download the zip file and follow the instructions in the readme file.

Sign in to reply to this post

larsentim278054

This only affects sites that utilize the full registration page, correct? I mean, if I didn't modify the site to use this in particular - then it wouldn't affect the normal course of someone registering and ordering, right?


Originally Said By: Anna Robinson
  Thank you to our customers, who helped us discover two confirmation email issues on PowerStore v2:
1. After a user registers using the users_Registration_full.php page, the confirmation email is not sent.
2. An email receipt is also not sent when the customer checks out.

We are now offering a simple fix in the Download Center of our website. Log in and visit downloadcenter.php. Click on PowerStore; then click on the Known Issues section. Download the zip file and follow the instructions in the readme file.  
Sign in to reply to this post

Anna Robinson

Clarification on Registration Email

larsentim278054, Excellent point I should clarify. If you are using the default registration workflow (simple reg > full reg), the email issue will not present. Some people didn't like using the simple reg page and modified the site to go straight to the full registration page. That is the circumstance where the email will not send.

However, the check out email not sending presents in all cases so you will likely want to apply that fix.

Sign in to reply to this post

larsentim278054

When you say the check out email - are talking about the email receipt? If so, I don't appear to have any problem with that. Should I still modify any code?

Originally Said By: Anna Robinson
  However, the check out email not sending presents in all cases so you will likely want to apply that fix.  
Sign in to reply to this post

Jason ByrnesWebAssist

Are you getting the Universal Email Receipt? Or just the receipt from the payment gateway.


If you are getting bot emails, you wont need to update anything. If you just get the one from the payment gateway, then you will want to update the confirm.php page.

Sign in to reply to this post

anitah355532

On the User Registration page I have had to change the State, City, Country and Zip Code fields and validations (as all of those are wrong for we non-Americans). It took me ages to get it right and I would prefer not to have to do it again.

Can you please save me comparing lines and lines of code and let me know what the changes are so that I can fix my existing page?

Sign in to reply to this post

Jason ByrnesWebAssist

The database insert code:

php:
<?php 

// WA Application Builder Insert
if (isset($_POST["Register"])) // Trigger
{
  
$WA_connection $localhost;
  
$WA_table "users";
  
$WA_sessionName "users_UserID";
  
$WA_redirectURL "users_Profile.php";





was set to redirect to the users_Profile.php page before the email was sent. change:

php:
$WA_redirectURL = "users_Profile.php";




to:

php:
$WA_redirectURL = "";
Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...