Known issue (and solution) for Confirmation Emails Not Sending

Thank you to our customers, who helped us discover two confirmation email issues on PowerStore v2:
1. After a user registers using the users_Registration_full.php page, the confirmation email is not sent.
2. An email receipt is also not sent when the customer checks out.

We are now offering a simple fix in the Download Center of our website. Log in and visit downloadcenter.php. Click on PowerStore; then click on the Known Issues section. Download the zip file and follow the instructions in the readme file.

This only affects sites that utilize the full registration page, correct? I mean, if I didn't modify the site to use this in particular - then it wouldn't affect the normal course of someone registering and ordering, right?

Originally Said By: Anna Robinson

  Thank you to our customers, who helped us discover two confirmation email issues on PowerStore v2:
1. After a user registers using the users_Registration_full.php page, the confirmation email is not sent.
2. An email receipt is also not sent when the customer checks out.

We are now offering a simple fix in the Download Center of our website. Log in and visit downloadcenter.php. Click on PowerStore; then click on the Known Issues section. Download the zip file and follow the instructions in the readme file.  

larsentim278054, Excellent point I should clarify. If you are using the default registration workflow (simple reg > full reg), the email issue will not present. Some people didn't like using the simple reg page and modified the site to go straight to the full registration page. That is the circumstance where the email will not send.

However, the check out email not sending presents in all cases so you will likely want to apply that fix.

When you say the check out email - are talking about the email receipt? If so, I don't appear to have any problem with that. Should I still modify any code?

Originally Said By: Anna Robinson

  However, the check out email not sending presents in all cases so you will likely want to apply that fix.  

Are you getting the Universal Email Receipt? Or just the receipt from the payment gateway.


If you are getting bot emails, you wont need to update anything. If you just get the one from the payment gateway, then you will want to update the confirm.php page.

On the User Registration page I have had to change the State, City, Country and Zip Code fields and validations (as all of those are wrong for we non-Americans). It took me ages to get it right and I would prefer not to have to do it again.

Can you please save me comparing lines and lines of code and let me know what the changes are so that I can fix my existing page?

The database insert code:

<?php 

// WA Application Builder Insert

if (isset($_POST["Register"])) // Trigger

{

  $WA_connection = $localhost;

  $WA_table = "users";

  $WA_sessionName = "users_UserID";

  $WA_redirectURL = "users_Profile.php";

was set to redirect to the users_Profile.php page before the email was sent. change:

$WA_redirectURL = "users_Profile.php";

to:

$WA_redirectURL = "";