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Why won't it calculate shipping

Thread began 6/17/2020 2:17 pm by lr_leal239405 | Last modified 6/25/2020 1:32 pm by Ray Borduin | 76 views | 16 replies |

lr_leal239405

Why won't it calculate shipping

I need help:

I have a page in which it seems I'm passing all values necessary for UPS to calculate shipping, but it won't calculate shipping for products coming from this specific page 'quote_form_min_r.php'. I echo values on both cart.php and confirm_cart.php and the values are definitely there.

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Ray BorduinWebAssist

I'd create a page with the session dump that you can visit after you think shipping should be calculated like:

php:
<?php

@session_start();
var_dump($_SESSION);
?>



Then you can view source on that page to see the communication with the UPS service including any errors to help determine what is going on.

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lr_leal239405

If you think it'll take you 1/2 hr, can you fix it? I did what you said. Below is some of what I got. I see Length Width Height Weight say 'NULL' but so does it when I test from our Shopping Cart which does calculate the shipping. So I don't understand it and I'll be here till midnight because I have meeting tomorrow AM and am trying to do other pages.

I am uploading files that changed again in case you need to look at.

Thanks.

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Ray BorduinWebAssist

This looks like it gave a shipping quote of $20.73 is that wrong? I'd need full FTP access and steps to reproduce to work on your files.

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lr_leal239405

Oh, I probably pasted the one that works. Here's the one that doesn't:

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lr_leal239405

To reproduce it's on original request at top of this thread:

click on:

https://www.converteraccessory.com/quote_request/quote_form_min_r.php?contact_id=12022&quoteidponesess=00000352#specificproductoptional2

Then Add to Cart and continue to checkout.

The quote form_min_r.php file is : I have to look at a previous ftp I gave you. You might still have it from yesteday.

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lr_leal239405

Below is the ftp for different folders. Those are the only two you need. The first one is for the quote that has the Add to Cart (I believe you already have it in your Dreamweaver) and the second is for the eCart.

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Ray BorduinWebAssist

The FTP information doesn't seem to work for me. The old FTP information I have still works, but it just gets me to the add to cart page. I'll need to access the eCart folder since that is where the shipping is calculated.

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lr_leal239405

yes, the 2nd one works for the eCart. I noticed the tempuser4 got capitalized T. It should be lower case tempuser4@.

So, they both works but lower case tempuser.

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Ray BorduinWebAssist

UPS won't ship packages over 150lbs. You had your cart set up to ship everything in one package, and that isn't possible with heavy items. I updated it to ship each item individually and that seems to have fixed the problem. I did have to make a change to the WA_eCart_UPS_PHP.php file, so I put a copy of it in the eCart folder since I couldn't access the folder with the original file.

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