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I can not install ANY WA extensions - Extension Manager prob

Thread began 9/17/2009 7:45 pm by bj_gibbons79221 | Last modified 9/23/2009 8:04 pm by office172461 | 3180 views | 10 replies |

bj_gibbons79221

I can not install ANY WA extensions - Extension Manager prob

I see this:
Macromedia Extension Manager
Can not update a file
The Extension will not be installed

I have a new laptop, I have tried to re-install all WA extensions.
I have WinXPPro.
I have Administrator priveledges, and I am not technical.

I have reinstalled 2 times Dreamweaver 8 and Extension Manager 1.7.

I have done this several times:
"Try deleting your winfilecache. Here's a thread that has a good explanation of this:
http://www.webassist.com/forums/showthread.php?t=1589"

Any clear help would be really appreciated.

Brian

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Jimmy Wu

Do you have any security software or antivirus running that may interfere with the permissions on certain files? If you do, could you try shutting those down and then try installing the software again?

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bj_gibbons79221

S

Originally Said By: Jimmy Wu
  Do you have any security software or antivirus running that may interfere with the permissions on certain files? If you do, could you try shutting those down and then try installing the software again?  



I did that, and no difference, same message.

Brian

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office172461

Just a couple of thoughts

Make sure that Dreamweaver is not running during the install.

Always uninstall an extension before re-installing.

Start from a fresh reboot with minimal programs running in the background before install new software to avoid potential problems.

Allow plenty of time for things to complete. Sometimes it looks like nothing is happening for long periods of time. (Extension Manager is not the finest piece of software ever written)

Clear the temp folder (start run %temp% delete all files that the system lets you delete in that folder, ignore the rest)

BTW: complements to you for such a clear description of your system and what you tried. :)

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Jimmy Wu

Thanks for the input. Let us know how it works for you Brian.

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bj_gibbons79221

What is the best advice?

I have several users on the Windows XP Pro machine.

I am the Administrator with 2 other users. I stay on Administrator.

How do I:
- delete Dreamweaver 8 and Extension Mgr 1.7
-and reinstall them?

I have tried Remove first then Add New Programs.
See 0,2817,1618975,00.asp

Must be Registry issues.
I'm trying CCleaner now - its uninstall program.
And I did find this:
4e7826b7.html

Whew!

Thanks very much.

Brian

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office172461

Not cool to PM someone to get answers to a 2 hour old post. You don't include your location but we don't work all night in California.

You might benefit from this article:
10 Tips for getting quick help from a support forum
145/

See tip 5.1

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Jimmy Wu

This site may be useful to your situation:
2-uninstall-dreamweaver.html

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bj_gibbons79221

I am sorry, really

Originally Said By: office172461
  Not cool to PM someone to get answers to a 2 hour old post. You don't include your location but we don't work all night in California.

You might benefit from this article:
10 Tips for getting quick help from a support forum
145/

See tip 5.1  



I really thank all about this and I am sorry about not being sensitive to time differences.

I live in New Zealand.

I am pulling my hair out here. :)

AND I will not do it again.

Brian

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Jimmy Wu

One thing to note is that not all our extensions are supported in Dreamweaver 8.

Next make sure you have the latest update to Dreamweaver 8:
downloads_updaters.html#dw8

Here is a guide on how to uninstall Dreamweaver 8:
4e7826b7.html

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