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Universal email

Thread began 5/15/2019 2:06 pm by elewis93815 | Last modified 5/17/2019 12:01 pm by Ray Borduin | 35 views | 5 replies |

elewis93815

Universal email

I'm wondering if anyone has experienced form submissions, via universal email, stop working all of a sudden. I have had a couple of clients that were receiving form submission via their website and then out of no where they stopped coming through. They are also reporting that the customers filling out the form are receiving errors. I have thought that this was user error in the past however, it seems that this is happening more often than a few here and there. Any direction would be great. I put my email address in the bcc for testing purposes and it seems to be coming through just fine to me.

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Ray BorduinWebAssist

If there are errors then you would want to try to get the error message to help figure out the cause.

Emails can stop coming through because of SPAM rules. I'd suggest using something like https://www.mail-tester.com/ to identify the SPAM score and how to improve it.

You should also always use a FROM address that has the same domain and is a valid email account on the server that sends the email.

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elewis93815

Thanks Ray, it looks like in this case, 1 & 1 hosting somehow changed their email routing but didn't tell the customer so everything stopped coming to him. We have now moved the hosting to GoDaddy (potentially still propagating). Can you take a peek at the files attached to make sure that the universal email is set up correctly? I have tested the "contact" form and the "join our crew" form. The "join our crew" is submitting to me (I'm on a bcc), although I haven't gotten comfirmation from my client that it has submitted to him. The "contact" form hasn't come through to me yet which I submitted about 30 minutes ago. Just want to make sure we're doing everything correct on our end.

Attached Files
WA DLC.zip
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Ray BorduinWebAssist

It looks correct to me. I'd need FTP access and a URL for live testing to debug more if it doesn't work.

I'd suggest using DataBridge V2 to update your email code. The new update has a much improved email library that could improve your experience and results.

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elewis93815

Thanks Ray! Again, appreciate the help! We actually got it working. It ended up being the email routing that was causing the issue. How much is the update for DataBridge, we probably need to do that!

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Ray BorduinWebAssist

DataBridge v2 is $399, but you get $100 off if you own the previous version or Super Suite, and you get $100 off if you have MySQLi Server Behaviors. So your purchase price depends on your order history. If you log in and visit the DataBridge v2 page, then it will show you your discounted upgrade price.

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