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Post Paypal, return to site

Thread began 3/05/2019 12:40 pm by Patrice | Last modified 3/06/2019 1:32 pm by Ray Borduin | 35 views | 4 replies |

Patrice

Post Paypal, return to site

Client is losing notifications on purchases.
Note from client:

When ordering via PayPal, the client is taken to the PayPal site to checkout. After they checkout on PayPal, he believes they are returned to our site to complete the information seen in our web order email. We speculate that the client checks out via PayPal, is returned to our site and doesn’t realize they need to complete the information on our site to complete their checkout. The client then may go to another page on our site to checkout a different test, complete their PayPal transaction and don’t realize they have to complete the information again on our site (or they may complete this second order, at which point we would receive an email for the second test but not the first).

What page would the customer be seeing so I can put a "warning" note on that page to avoid this problem?

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Ray BorduinWebAssist

In the latest version of eCart we don't display a confirm page and the transaction is processed immediately upon return. If it is an older version of the checkout, then the page is pp_confirm.php.

The issue could also be that you are starting at the www. version of the site and returning to the domain without www.? It is a good idea to force one or the other and make sure your paypal return url is consistent with the domain settings you choose.

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Patrice

Not e-cart, power store.
I entered permanent 301 redirects. Hopefully that will solve it. There is a pp_confirm with a huge warning, so if the cart uses that, it should be showing up. Since it is a live cart, I hesitate to add a test product.

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Ray BorduinWebAssist

then the page is pp_confirm.php

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Patrice

The redirects caused the site to fail. Took them back off. I'll have to set up a test product and see what the customers are seeing.
Edited the pp_confirm to 30 px red letters. That should get them to finish their orders. Thanks Ray.

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