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Contact form now displays erros after submit

Thread began 9/11/2017 12:24 pm by jm271908 | Last modified 9/14/2017 2:22 pm by Ray Borduin | 124 views | 8 replies |

jm271908

Contact form now displays erros after submit

After submitting the contact form I now receive function.session-commit errors on the top of the page and it does not redirect the page. I do receive the submitted form in email but something has changed to have a long list of errors and I can not figure it out after reading the forums here. Any help is greatly appreciated!

Form: https://www.pathfindersinc.com/contact.php

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Ray BorduinWebAssist

It looks like your session_save_path setting in your php.ini file may be set to a non-existent folder or it might not have the correct permissions. You can talk to your hosting provider about this and they should be able to get it fixed.

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jm271908

My host is godaddy and they say the file is missing and they can't get it back. Any advise on how to create the file needed?

Thank you for any help.

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Ray BorduinWebAssist

It just needs to be a blank file with read/write access by the server. Contact them again, it sounds like you got a support guy that doesn't know what he is talking about. Maybe see if they will escalate it.

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jm271908

I created a php.ini file and gave it the correct permissions. Still receiving the same error message.
Do I need to do something else?

Thanks for all your help on this!

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Ray BorduinWebAssist

You can't just create a php.ini file. You have to edit the existing php.ini file.

This is really something your hosting provider should be fixing for you. Tell them their support that SESSION variables aren't working on your site and that it appears to be a problem with the session_save_path setting.

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jm271908

Ray, the session_save_path setting is set to no value. Godaddy allows you to put a php56.ini file in your root to change settings. I have put this file in place but with no settings. How would I set the save path setting to work? Thank you for any help!!!

https://pathfindersinc.com/phpinfo.php

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Ray BorduinWebAssist

You would have to ask GoDaddy. I'm not a server configuration expert. I just know that I've seen this error in the past and I know that typically the hosting provider is able to fix it by setting the session_save_path. They may be able to tell you the correct directory. It is usually a folder in a Temp directory in the folder where php is installed below the web root. The exact path depends on the OS and php version and other factors that I couldn't tell you from here.

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jm271908

Ray, Thanks for all your help. I was able to fix it by creating a new php56.ini file and put the following code in: session.save_path = "/home/yourserverpath/html/" I saved the php56.ini file to the root of my web space with godaddy. Everything works now.

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