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eCart email receipt is not working, we haven't changed anything on the site in months

Thread began 8/02/2016 4:13 pm by marsha431457 | Last modified 8/05/2016 6:01 pm by Ray Borduin | 544 views | 12 replies |

marsha431457

eCart email receipt is not working, we haven't changed anything on the site in months

Our client (http://www.bandofhonor.com/) is no longer getting his eCart email receipts. We have not changed anything on this site or about the cart in many months. We have tested it and reproduced the problem but have no idea why it is not generating the receipt. A second problem is that the discount coupon is not resetting after one use.

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Ray BorduinWebAssist

I would need FTP access to test the email issue.

I would also need steps to reproduce to test the coupon issue.

Please post those back here and I'll look into the problem further.

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marsha431457

eCart email receipt is not working

I found out that the last time our client received an eCart receipt was July 5, 2016. In our testing, his customers are not getting one either. The good news is he likes the eCart receipt much better than the one sent by Authorize, so now he's upset he's not getting them!

The coupon code issue came up as my boss was testing to find out about the email receipt. When he hit "clear cart" and tried a new order, it continued to put in the coupon code he'd used previously, even though he had not entered one.

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Ray BorduinWebAssist

This is because you have your FROM address set to a @gmail.com email address. Gmail doesn't let you send email that appears to be from them when they didn't send it.

Try updating it to an email address that matches your web site domain.

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marsha431457

eCart email receipt is not working

Not sure I understand why it would've been working fine until a month ago. We have not changed that FROM address, that's been the same ever since we set it up. But we will change it now, I guess.

Any thoughts on the coupon code reset?

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Ray BorduinWebAssist

The coupon code doesn't get reset from clearing the cart. If you want to clear the session variable when the clear cart button is pressed then you can do that by changing line 19 on your cart page from:

if((((isset($_POST["txtPromoCode"]))?$_POST["txtPromoCode"]:"") != "")) {

to:
if((((isset($_POST["txtPromoCode"]))?$_POST["txtPromoCode"]:"") != "") || isset($_POST['boh_Clear_100'])) {

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Ray BorduinWebAssist

Are you sending the receipt to a gmail account as well? Maybe previous tests were to another account that didn't block the emails? I actually just ran a test and got the receipt with the from @gmail.com address, so it is sending. It is probably an issue with it getting spam blocked by the receiving email program.

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marsha431457

I guess it is from and to the same gmail acct, which may be the problem?

The client would like to receive his receipt at his gmail acct. Do you think it would work to set up a sales@bandofhonor.com account and have that forwarded to his gmail acct?

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Ray BorduinWebAssist

I think as long as it is FROM a gmail account, gmail is going to know it didn't actually come from them and then reject it. I'd just change the FROM address to your website domain and it will probably go through.

Your technique of forwarding may work, you would have to try to see for sure.

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marsha431457

This is kind of pitiful, but it has been SO long since I've looked at this, I can't remember where to go to change the FROM address. Is it in webassist/email/templates/Blank_2.php or somewhere else?

And do I simply change that FROM address to http://www.bandofhonor.com or do we need to set up an email address to send from?

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