close ad
WARNING PC USERS: Do Not Install the DREAMWEAVER CC 2017 Update »
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

Non-responsive product suites

Thread began 3/07/2016 9:12 pm by voila | Last modified 3/09/2016 1:16 pm by Ray Borduin | 348 views | 2 replies |

voila

Non-responsive product suites

I've purchased these suites twice and have not yet been able to use them once. I'm trying to use databridge on Dreamweaver CC and, alternatively on Dreamweaver CS6 (both in OS X El Capitan) without success. I removed all of the installations, the .dat files and reinstalled today as I have to finish a forms page, when i click on the web assist panel, none of the drop downs do anything except the "Help" menu item. I keep having to purchase other companies' products and extensions to fill in where this suite of products are suppose to do, each and every area of these major purchases. I wonder, is "Web Assist" REAL? I feel as though your company has ripped me off. If you are real, when will this ever work? I've had a Adobe Connect session with one of your developers and never heard back, that's the only support that I've had an actual human attempt to configure the product on brand-new Macintosh machines.

Sign in to reply to this post

Ray BorduinWebAssist

It sounds like the install didn't finish properly. I can set up another screen sharing session to help you get it installed. Just post your US phone number or Skype contact information and I'll contact you directly.

I'm not sure if you are serious about webassist is being real. There are tens of thousands of forum posts with us working with customers directly and them being successful on our forums... surely you don't think they are all fake? We don't delete any posts, positive or negative (other than spam), so you can literally see every issue we have had for the past 10 years.

I'm honestly not sure why it isn't working on your particular machines. I'll work with you to try to get it installed properly when you post back.

Sign in to reply to this post

voila

Actually, I think the issues always coincide with OS X or Adobe updates. I just downgraded my Dreamweaver from CC to CS6 and I'll downgrade the OSX to Yosemite tomorrow to try using CC with Web Assist.

For the time being, IT IS WORKING RIGHT NOW FOR THE FIRST TIME ! I'm SO HAPPY about this. I've removed all config folders, stripped Dreamweaver and followed every item you've had listed in your site and Web Assist is working for the first time since I purchased the entire line.

It has crashed once however I'm on El Capitan and using CS6 so I expect some issues as it is downgraded. I'm excited to use this on Yosemite tomorrow! I'm Finishing up a project I've struggled with for a long while now, I'm able to connect to remote databases with MySQLi and build data assist pages in the wizard, this makes development so much quicker ! YAY !

Sign in to reply to this post

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...