Non-responsive product suites

I've purchased these suites twice and have not yet been able to use them once. I'm trying to use databridge on Dreamweaver CC and, alternatively on Dreamweaver CS6 (both in OS X El Capitan) without success. I removed all of the installations, the .dat files and reinstalled today as I have to finish a forms page, when i click on the web assist panel, none of the drop downs do anything except the "Help" menu item. I keep having to purchase other companies' products and extensions to fill in where this suite of products are suppose to do, each and every area of these major purchases. I wonder, is "Web Assist" REAL? I feel as though your company has ripped me off. If you are real, when will this ever work? I've had a Adobe Connect session with one of your developers and never heard back, that's the only support that I've had an actual human attempt to configure the product on brand-new Macintosh machines.