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Form sends to CC and BCC but not to the main address

Thread began 1/15/2016 1:22 pm by BruceT | Last modified 1/28/2016 1:11 am by Ray Borduin | 255 views | 7 replies |

BruceT

Form sends to CC and BCC but not to the main address

I have two issues:

1. The form sends data to the CC and BCC email accounts but it doesn't send to the main email address. I even started over and rebuilt the entire form on a new page but it still doesn't send to the main email address.

2. How do I keep the Form Builder software from overwriting my manual CSS changes?

The website address is www.copiersreno.com

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Ray BorduinWebAssist

1) Who is your hosting provider? What is the FROM address? What is the To address?

2) The only option is to put your .css updates in a separate .css file if you want to be able to re-open the form builder wizard.

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BruceT

The information you requested

My hosting provider is GoDaddy. I have other CSS Form Builder forms hosted with GoDaddy that work just fine.

The FROM address is the email field from the form. The TO address is advancedcopiers@sbcglobal.net

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Ray BorduinWebAssist

My best guess is that it IS sending it but it is getting caught in a spam filter. Have you tried a different TO address? Does that work?

I'd need to debug to find the cause. The email almost certainly is being sent because the BCC recipient gets a copy. Does the TO field look correct in the BCC copy?

If you add that email address as a BCC or CC recipient does it then get the email?

If you give me FTP access I can debug further.

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BruceT

I don't think it's a spam filter issue

I don't think it's a spam filter problem because I set up my client's other email address as the CC address and he gets the email results from the form just fine.

The "To" field in the form return email is correct. I've attached a screen shot of the form return email.

I haven't tried adding the main email as a CC or a BCC address.

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Ray BorduinWebAssist

I'm confused... you said the TO address was: advancedcopiers@sbcglobal.net, but the screen shot has the TO address as ralph@copiersreno.com... which is the one that doesn't work and why the discrepancy?

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BruceT

Sorry for the confusion

Ray... sorry for the confusion. The correct "To" address is ralph@copiersreno.com. The CC address is advancedcopiers@sbcglobal.net. Ralph@copiersreno.com is the email address that the form should be submitting to but doesn't. Both addresses belong to my client. We are trying to set up the form to submit to his work email... ralph@copiersreno.com... rather than his home email.

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Ray BorduinWebAssist

Is the email "ralph@copiersreno.com" managed by the same server as the web site? If not, that could be the issue. Since the domain matches the web site domain it may be checking the email server on that domain to verify it is a valid email address and not finding it? You may be able to talk to the hosting provider to see if there is a solution. I doubt the problem is in the php code, it is much more likely that the server and local smtp server aren't allowing emails to get through.

It might be as easy as registering the email address with the email server on the same hosted server as the web site.

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