close ad
Install the LAtest Updates to Work with CC 2017 and CC 2018
open ad
View Menu

Technical Support Forums

Free, outstanding support from WebAssist and your colleagues

rating

UPS Settings - does this work in the UK?

Thread began 8/10/2015 7:17 pm by Nathon Jones Web Design | Last modified 9/03/2015 2:09 pm by Ray Borduin | 2261 views | 42 replies |

Nathon Jones Web Design

UPS Settings - does this work in the UK?

Our client uses UPS and we noticed the UPS option in the Shipping tab of eCart. Does this work in the UK?

I'm not sure our client is going to understand what an XML access key is. Is this something UPS should have provided our client?
If they don't have these details do UPS provide these upon request?

Thank you.
NJ

Sign in to reply to this post

Ray BorduinWebAssist

UPS does do UK shipping I'm pretty sure, but isn't as common. Royal Mail is more common for shipments made within the UK. They don't have an API, but a rate table you can put into your database and look up the rate manually from a Recordset.

UPS provides the XML access key upon request when signing up for their API system.

Sign in to reply to this post

Nathon Jones Web Design

Ok, so I got all the details from UPS, including the access key, and I've re-run the eCart Checkout Wizard to include those details.
I added an item to the cart, proceeded to checkout, entered a billing and delivery address but no Shipping was added?

This can be replicated by adding the following item to basket, clicking the "Checkout" button and entering your billing and delivery information:
http://www.nathonjoneswebdesign.co.uk/whiskybroker/buy-whisky-online-Scotland.php?wbid=25

This is all linked to the Sage Pay test environment and you can use any of the following test cards should you wish to test the transaction:
https://www.sagepay.co.uk/support/12/36/test-card-details-for-your-test-transactions

You'll see that no Shipping is added though. Hope you can help.

Thank you.
NJ

Sign in to reply to this post

Ray BorduinWebAssist

Add a new page to your site with just this code:

php:
<?php

@session_start();
var_dump($_SESSION);
?>



I can then take a look at that page and see what error messages UPS is returning to figure out what went wrong.

Sign in to reply to this post

Nathon Jones Web Design

http://www.nathonjoneswebdesign.co.uk/whiskybroker/test.php

Thank you Ray.
NJ

Sign in to reply to this post

Ray BorduinWebAssist

The error from UPS is:

"A shipment cannot have a KGS/IN or LBS/CM or OZS/CM as its unit of measurements"

so basically if you are setting your weight in KGS you need to set the width in CM not IN. You can just look on the confirm_cart page for this line:
$Shipping_PackageArray[$Shipping_PackageIndex]["SizeUnits"] = "IN";

and update it to:
$Shipping_PackageArray[$Shipping_PackageIndex]["SizeUnits"] = "CM";

Sign in to reply to this post

Nathon Jones Web Design

Hi Ray. I've done that, and UPS is now delivering a fee for shipping however the price is wildly higher than it should be. For example I used my own address which is only 6 miles away from the client and it's charging over £25.00 for shipping.

Why is the pricing so inaccurate?

Also, with regard to the widths...is this something we should be setting via Add to Cart? Does UPS just assume a standard dimension of 12 x 12 x 12?

Thank you.
NJ

Sign in to reply to this post

Ray BorduinWebAssist

It probably has more to do with how far away you are from the UPS office, since they will take your package there for processing and then ship it out. They wouldn't just take the package from his warehouse directly to the destination, so 6 miles and 50 miles are probably the same price. What address are you using? I can take a look.

Sign in to reply to this post

Nathon Jones Web Design

My address is:
Waulkmill House
Minnigaff
Newton Stewart
Scotland
DG8 6AF

But I've also tried addresses abroad, in Germany and France, which don't return any shipping charge. :(
There is something definitely wrong with this. Hope you can help.

Thank you.
NJ

Sign in to reply to this post

Ray BorduinWebAssist

When I go to the UPS web site and check the freight estimate, it appears that is the actual rate that they charge for delivery between those two postal codes.

You can look for yourself by going to the rate calculator at http://www.ups.com.

What are the Germany and France Addresses that you tried? I can look into that issue more.

Sign in to reply to this post
loading

Build websites with a little help from your friends

Your friends over here at WebAssist! These Dreamweaver extensions will assist you in building unlimited, custom websites.

Build websites from already-built web applications

These out-of-the-box solutions provide you proven, tested applications that can be up and running now.  Build a store, a gallery, or a web-based email solution.

Want your website pre-built and hosted?

Close Windowclose

Rate your experience or provide feedback on this page

Account or customer service questions?
Please user our contact form.

Need technical support?
Please visit support to ask a question

Content

rating

Layout

rating

Ease of use

rating

security code refresh image

We do not respond to comments submitted from this page directly, but we do read and analyze any feedback and will use it to help make your experience better in the future.

Close Windowclose

We were unable to retrieve the attached file

Close Windowclose

Attach and remove files

add attachmentAdd attachment
Close Windowclose

Enter the URL you would like to link to in your post

Close Windowclose

This is how you use right click RTF editing

Enable right click RTF editing option allows you to add html markup into your tutorial such as images, bulleted lists, files and more...

-- click to close --

Uploading file...